Application Management Support Engineer

Application Management Support Engineer

Siam Cement Group
5-8 years
Not Specified

Job Description

Job Summary:


. Take ownership of customer issues reported and see problems through to resolution.
. Possessing specialist knowledge of applications and software.
. Maintain application in the production environment, perform problem investigation/and conduct root cause analysis(RCA).
. Design (minor Enhancing) front-end -backend application and integration.
. Minor enhancement: own IT solution end-to-end from design until delivery to production and support.
. Properly escalate unresolved issues to appropriate internal teams or external vendors.
. Diagnose and troubleshoot technical issues.
. Provide prompt and accurate feedback to customers within agreed time limits.
. Prioritize and manage several open issues at one time and ensure all issues are properly logged.
. Follow up with clients to ensure their application/systems are fully functional after troubleshooting.
. Document technical knowledge in the form of notes and manuals.
. Manage vendor's contract and SLA.


. Bachelor or Master's degree in Information Technology, Computer Science, Computer Engineering and related fields
. At least 5 years of work experience in IT Support with strong analytical and problem-solving skills to identify the root cause of failure under pressured situation
. Be able to resolve IT application-related incidents, service requests, and problems in a timely and efficient manner in line with business requirements.
. Can design solution design and create architecture documentation.
. Demonstrate interest and ability to learn other applications or technologies as needs.
. Excellent communication and facilitation skills (Thai and English).
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