Application Support Analyst

Application Support Analyst

Mobile Technologies Co Ltd
2-7 years
Not Specified

Job Description

Duties and Responsibilities:

  • Support and monitoring of our innovative biometric and mobile operator solutions ensuring that customers systems are fully operational and any loss of service is restored in a timely and efficient manner
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Follow defined escalation paths in order to ensure appropriate focus and attention is placed on priority issues and requests
  • Work to meet timelines defined in Service Level Agreement (SLA)
  • Provide and support recommendations for improved procedures

Required Skills:

  • Excellent analytical and problem solving skills
  • Good written and spoken English
  • Practical experience of working with Linux servers, databases and IP networks
  • Ability to work both independently and as part of team with minimum supervision
  • Excellent customer service skills
  • Flexibility – willing to work in shifts to ensure 24/7/365 support service
  • Ability to work in a fast-paced production environment
  • Minimum of 2 years of technical support experience

Desirable Skills:

  • SQL knowledge/experience
  • Scripting knowledge/experience
  • Experience supporting cloud applications
  • Understanding of software development lifecycle

Mobile Technologies Co Ltd

Similar Jobs

People Also Considered