Application Support Specialist (UK & Australian Time Zones)

Location: Muang Pattaya, Bang Lamung, Chonburi, Thailand

Hours: Full-time | Coverage required for UK and Australian business hours

Reports To: Application Support Manager

About the Role

As our eCoachanager platform continues to expand, we're seeking a skilled

Application Support Professional to ensure the stability, efficiency, and excellent user

experience of our applications.

You'll play a key role in supporting end users, troubleshooting issues, assisting with

upgrades, and partnering with our development team to keep client operations

running smoothly.

To Apply:

Please send your resume and a short cover letter outlining your experience and

availability for UK and/or Australian hours. Send it to [Confidential Information]

Key Responsibilities

Provide timely and effective application support across email, tickets, and calls.

Investigate, diagnose, and resolve application issues, escalating to development

where necessary.

Collaborate with the development team to support system configuration,

integrations, and feature deployments.

Maintain clear records of incidents, service requests, and resolutions using our

helpdesk tools.

Regularly check in with clients/system users to gather technical feedback and

ensure satisfaction

Monitor system performance, proactively identifying and resolving potential

issues.

Foster strong client relationships by delivering clear communication and

excellent service.

Ideal Candidate

2+ years of experience in customer support, application support, technical

support, or SaaS platform support.

Good understanding of web applications, cloud systems, and API integrations.

Strong problem-solving and analytical skills, with a proactive approach to

troubleshooting.

Excellent written and verbal communication skills (Required: English).

Detail-oriented, organized, and comfortable handling multiple requests

Ability to work independently across time zones and manage multiple priorities.

Experience with support/helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) is an

advantage.

Familiarity with SQL, APIs, or reporting tools is a plus.

What We Offer

The opportunity to work in a fast-growing tech environment supporting global

clients.

A collaborative, supportive team culture with continuous learning opportunities.

Ongoing professional development and career progression.

To Apply:

Please send your resume and a short cover letter outlining your experience and

availability for UK and/or Australian hours. Send it to [HIDDEN TEXT]

What is the eCoachmanager System

eCoachManager, a flagship product of PPCnSEO, is a comprehensive coach

management system designed to streamline daily operations for coach operators. Used

proactively by transport businesses across Ireland, the United Kingdom, South Africa,

Australia, and New Zealand, it simplifies scheduling, bookings, driver allocation, vehicle

tracking, and customer communications helping operators save time, enhance

efficiency, and deliver exceptional service.

About PPCnSEO Co., Ltd. under Voova Group.

PPCnSEO is an award-winning software development and digital marketing company

based in Pattaya.

The company has been awarded Board of Investment status here in Thailand, enabling

us to employ a wide range of foreign staff who are specialists in their industry and work

with us to develop our products and services to the highest possible level. Please find

the company profile and product in the link.

For the company welfare, what we provide for the staff are;

Annual outing

English class (on-site)

Lunch and drinks

Yearly salary review

Social security service

AIA Group insurance

Paid leave per year prorate