Assistant Housekeeping Manager

2-3 years
a month ago
Job Description

Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.

Main Duties & Responsibilities

General

o Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

o Ensures all opening and closing duties are implemented in accordance with established standards.

o Conducts daily shift briefings.

o Follows up on work and maintains logbook.

o Knows and strictly follows all established cleaning procedures.

o Prepares Room/Public Area crew work assignment sheet.

o Reports Monthly Chemical consumption, Monthly Guest Supplies and Amenities usage.

o Knows how to operate/use available Housekeeping machinery's and chemicals according to established standards.

o Conducts Quality Room/Public Areas Inspections.

o Maintains proper par stock of inventory items.

o Reports all maintenance deficiencies immediately.

Rooms

o Coordinates with Front Desk concerning room status and others.

o Ensure the following procedures are implemented according to standards:

Key Procedure

DND (Do Not Disturb)/Double Locked

Baby Sitting

Room Discrepancy

Lost & Found

Room Safety Deposit Box

Loan Item

Loss & Breakage

Pest Control

Defect Item

o Updates room status into Fidelio (Hotel's PMS).

o Conducts Linen Inventory in pantry.

o Responds to special requests from guests such as extra bed, baby cot, iron etc.

o Assists where necessary with the making up of rooms and turndown service.

o Coordinates pantry and trolley set-up.

Linen & Uniforms

o Knows and strictly follows the step-by-step procedure of wardrobe and linen exchange.

o Conducts Linen and Uniform Inventory.

o Checks the condition of all Uniforms and Linen. Repair/discard any damaged Uniforms and Linen.

o Ensures the stock for Uniforms and Linen is adequate.

o Ensures regular maintenance of the sewing machine.

JOB TYPE

Industry

Other

Function

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