Assistant Manager, Fund Investment Monitoring

Assistant Manager, Fund Investment Monitoring

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Interface with Customer / Relationship Managers / Business Unit

  • Primary point of contact with customer for professional advice enquires, communicating and resolving client&rsquos issues.

  • Ensure the highest levels of customer service and proactively seek improvement as per customers need and requirements.

  • Responsible for meeting or exceeding customers&rsquo expectation.

  • Cascade this relationship downward to all levels and accounts team.

  • Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.


Service Standard

  • To review and manage turnaround time of transactions to ensure that the service level meet the target standard.


Service Quality

  • Responsible for meeting the requirements and appropriate enhancement of the Quality Management System in line with &ldquoOut serve&rdquo initiative in Securities Services.

  • To build up service excellence, customers focus mindset and quality culture in the department.

  • Manage quality of Fund Services activities to achieve the highest levels of efficiency and cost effectiveness


Productivity Management

  • Manage job and work assignment, work schedule and man-power resources to achieve improvement of productivity.

  • Build morale and motivate subordinate staff to build up optimum team spirit and productivity.

  • Identify system and process improvement of productivity.


People

  • Ensure continuous development of Fund Services team of professionals to manage and sustain long term viability of operations.


Business direction and market practice

  • Pay attention to changing market condition and practice give suggestion to Business units for marketing and business strategy review.


Control and Risk Management

  • Effectively monitor and manage risks and controls of Fund Services so as to avoid loss to the Bank.

  • Ensure compliance within the team to Group and Regulatory requirement.

  • To effectively manage the risks so as to protect client&rsquos and the Bank&rsquos interest.

  • Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.


Change Management

  • Ensure that system & procedural changes are implemented successfully.


Training

  • Manage the training plan for Fund Services Operations Team for the updated and new SEC regulation.

  • Manage the training plan for Securities Operations Team for the updated and new BOT regulations.


Our Ideal Candidate

  • Academic or Professional Education/Qualifications Minimum Bachelor in Finance, Legal, Business Administration

  • Languages English (EFL)


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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