Assistant Manager, Local Settlement

Assistant Manager, Local Settlement

Standard Chartered
3-6 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Purpose
To support Manager for manage and control an operational team involved in handling Settlement functions with a goal of:

  • Ensuring that efficient and good quality are provided to the customers to meet or exceed their expectations.

  • Ensuring that operations are strictly compliance with local laws, regulations and Group Policies

  • Achieve and maintain the Quality system in line with the unit&rsquos Quality Policy and through continual measurement of and improvement in processes and service standards.

  • To provide the backup function within a team to ensure the smooth operations.

  • To work closely with other teams to ensure effective client service and all problematic transactions are resolved.

  • To manage and drive forward the quality process.

The Role Responsibilities
Summary of Main Tasks

  • Lead and manage the operation of the unit.

  • Manage and control the function of Local Settlement team

  • Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with Group Operation Risk Policy

  • Implement IT / IS development and enhancement to meet requirement of securities operations and provide reports to management and Group Network Management / Performance Management / Planning

  • Liaise with SeCCuRe IS to ensure that enhancements are to specification,and are tested before implementation.

  • To act as BCP coordinator and handle other related projects/tasks when required

  • Monitor and control the operation within the unit to ensure that the Bank is not place at risk when in handling transaction and that highest standard of processing is maintained

  • Provide information for risk management report i.e. KCS, KRI , etc and also review other Securities reports for purpose of monitoring and controlling

  • Assist other team members when required

  • Supervise and resolve all enquiries and problems to customers, relationship manager and subordinate.

  • Supervise and manage Local Settlement team to execute all activities promptly by the relevant deadlines and respond to client&rsquos instructions and enquiries relating to Local Settlement process.

  • Provide direction and assist to manage Local Settlement team

  • Assist other team members as required.

Day-to-day activities:-

  • Control and monitor securities trade, cash, accrual transactions

  • Control and Monitor day-to-day account activites

  • Laise with clients and fund managers for queries on transactions

  • Check all designated areas of operations with vigilance and care toensure clients receive the highest standard of quality services at alltimes

  • Provide backup function within a team to ensure smooth operations

  • Assist immediate superiors as and when required

Interface with Customer / Relationship Managers / Business Unit

  • Primary point of contact with customer for professional advice, enquires, communicating and resolving clients issues.

  • Ensure the highest levels of customer service and proactively seek improvement as per customers need and requirements.

  • Responsible for meeting or exceeding customers &lsquoexpectation.

  • Cascade this relationship downward to all levels and accounts team.

  • Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.

Service Standard

  • To review and manage turnaround time of transactions to ensure that the service level meet the target standard.

Service Quality

  • Business short and long term requirements

  • Responsible for meeting the requirements and appropriate enhancement of the Quality Management System in line with &ldquoOut serve&rdquo initiative in Securities Services.

  • To build up service excellence, customers focus mindset and quality culture in the department.

  • Manage quality of Fund Services activities to achieve the highest levels of efficiency and cost effectiveness

  • To maintain and compliance of the quality system of Support / Quality.

Productivity Management

  • Manage job and work assignment, work schedule and man-power resources to achieve improvement of productivity.

  • Build morale and motivate subordinate staff to build up optimum team spirit and productivity.

  • Identify system and process improvement of productivity.


  • Ensure continuous development of the team of professionals to manage and sustain long term viability of Settlement and System Support operations

Business direction and market practice

  • Pay attention to changing market condition and practice, give suggestion to Business units for marketing and business strategy review.

Complexity/ Judgment

  • Mature and broad powers of judgement required to determine the most appropriate course of action to be adopted to protect the Bank&rsquos interest but also to satisfy customers&rsquo requirement.

  • Ability to analyze complex issues and cross countries communications

Freedom of Decision Making

  • Wide powers of decision making are required relative to transaction and business issues.

  • Freedom within approved guideline for authorizing and releasing transaction within approved limits.

  • Approve measures required to implement established operating policy and makes recommendations when necessary to Head, Securities Services

  • Operates with established guideline and policies.

  • Actions are constrained by:

    • statutory requirements ,eq Banking Acts

    • Regulatory eg Stock Exchange , Depository

    • Group Custody Policy Guide

    • Departmental Operating Instructions

Key relationships

  • Related units in Securities Services Operations i.e. Asset Servicing, FX and Payments, Ops Support, Fund Services, Change Management, etc

  • Operational Risks Team

  • Client Services, Business Account Managers, Sales

  • Human Resources

  • Local IT and Business Transformation Team

  • Other related stakeholders within the bank as deemed appropriate



  • Brokers, custodian banks

  • Global Business Services Chennai

  • Other related external stakeholders as deemed appropriate

Other Responsibilities

  • Embed Here for good and Group&rsquos brand and values in Thailand Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure

Our Ideal Candidate

  • In dept Securities product, operational and general banking operations and through knowledge of operations and rules of local Securities industry.

  • In dept knowledge of risk management and sound knowledge of legal and credit control

  • Tertiary education with minimum of 3 years of banking experience including 3 years in Securities/Cash/FX related industry

  • Proven supervisory and interpersonal skills

  • Ability to keep up and handle continuous changing market conditions and operating procedures/environments

  • Wide range of contacts among counterparty banks

  • Understanding of the workings in a computer related work environment

  • Excellent management and communication skills.

  • All round leadership skills.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

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