Assistant Manager/Manager, Fund Investment Monitoring

Assistant Manager/Manager, Fund Investment Monitoring

Standard Chartered
Not Specified
Not Specified

Job Description


Leading the way in International Banking. With more than 86,000 employees in 68 countries, and a 150-year history in some of the world&rsquos mostdynamic markets, Standard Charteredislisted on the London andHong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India. See our history
We have an opportunity for
Interface with Customer / Relationship Managers / Business Unit
.Primary point of contact with customer for professional advice enquires, communicating and resolving client&rsquos issues.
.Ensure the highest levels of customer service and proactively seek improvement as per customers need and requirements.
.Responsible for meeting or exceeding customers&rsquo expectation.
.Cascade this relationship downward to all levels and accounts team.
.Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.
Service Standard
.To review and manage turnaround time of transactions to ensure that the service level meet the target standard.
Service Quality
.Responsible for meeting the requirements and appropriate enhancement of the Quality Management System in line with &ldquoOut serve&rdquo initiative in Securities Services.
.To build up service excellence, customers focus mindset and quality culture in the department.
.Manage quality of Fund Services activities to achieve the highest levels of efficiency and cost effectiveness
Productivity Management
.Manage job and work assignment, work schedule and man-power resources to achieve improvement of productivity.
.Build morale and motivate subordinate staff to build up optimum team spirit and productivity.
.Identify system and process improvement of productivity.
People
.Ensure continuous development of Fund Services team of professionals to manage and sustain long term viability of operations.
Business direction and market practice
.Pay attention to changing market condition and practice give suggestion to Business units for marketing and business strategy review.
Control and Risk Management
.Effectively monitor and manage risks and controls of Fund Services so as to avoid loss to the Bank.
.Ensure compliance within the team to Group and Regulatory requirement.
.To effectively manage the risks so as to protect client&rsquos and the Bank&rsquos interest.
.Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
Change Management
.Ensure that system & procedural changes are implemented successfully.
Training
.Manage the training plan for Fund Services Operations Team for the updated and new SEC regulation.
.Manage the training plan for Securities Operations Team for the updated and new BOT regulations.
If you&rsquore a bright mind with big ambitions, we&rsquoll actively encourage you to fulfil your potential. Thanks to our rich and varied international footprint, we can offer exciting opportunities working across different countries and cultures. Apply Now and take the next step in fulfilling your potential.
Job Source : scb.taleo.net

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