Associate / Senior Associate, Strategic Projects

Associate / Senior Associate, Strategic Projects

GrabTaxi Pte Ltd
Singapore Thailand
3-6 years
Not Specified

Job Description

Job Description :
Get to know our Team:
As a member of our Grab Family, not only will your skill sets be capitalized but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.
Get to know the Role:
Reporting to the Head of Operations, the Strategic Projects Associate / Senior Associate will directly oversee the launches of new projects and initiatives. This role will primarily face Grab’s Driver-Partners. The ideal candidate should be comfortable in establishing Standard Operating Procedures (SOPs), and should possess the passion and mission to act on on-ground feedback to better serve Grab’s Driver-Partners.
The day-to-day activities:

  • Facilitation of product and feature rollouts with Regional and Country Product Managers, Customer Support team, Driver Centre team, and Communication team to minimize risks while maximizing positive impact to Grab’sDriver-Partners.

  • Propose and lead new initiatives to bring more value to Grab - specifically to grow Grab’s business or to improve customer and driver satisfaction.

  • Develop the necessary operational process to make the new business vertical work effectively; identify resource gaps and solutions to close those gaps.

  • Implement and manage work processes and procedures; work closely various teams such as the Operations, Marketing, and Product teams to ensure cross-functional alignment on initiatives and timelines.

  • This role will begin as an individual contributor role, and depending on the candidate’s performance, may develop into a people manager role.

  • You will be expected to steer and influence team members and local leadership teams from different business verticals, through insightful analysis and meaningful initiatives.

  • Cross-functional collaboration -- collaborate closely with various local and regional teammates (including other Department Heads, and all support functions), to address issues, identify new opportunities and share best practices.

  • Provide insightful analysis to arrive at data-driven recommendations for the Operations team, in supporting planning and strategic decision-making.

  • Basic budgeting and expense management - working closely with Grab’s Financial Planning & Analysis team to allocate, manage, and track team budgets.

  • Work with the Operations team to plan and execute together business and operations strategies to hit monthly targets within the assigned budgets.

The must haves:

  • Bachelor's degree

  • Experience in leading a small team is preferred.

  • Comfortable in writing and communicating in English.

  • 3-6 years of working experience

  • Must have: Strong ability to extract and analyse numbers to arrive at data-driven decisions

  • Excellent problem solving/decision making, communication and interpersonal skills.

  • Ability to persuade others to buy-in idea and perception especially when it comes to behavioural change.

  • Ability to manage multiple tasks simultaneously and to meet short and fast deadlines.

Job Details

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