BI Campaign Support Engineer

BI Campaign Support Engineer

Elabram Systems
Not Specified
5000000 - 7000000 THB

Job Description


Key Responsibilities

  • Diagnosing, troubleshooting technical solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
  • Fully understands details of client's data and Acxiom's marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
  • Executes and analyzes decision support processes and data to measure campaign efficiency, operations performance, customer satisfaction and cost effectiveness.
  • Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
  • Provides consultation, support, communication and training to teams and clients on campaign management tools, flowchart and / or processes.
  • Fulfill service mind and provide the high-quality service for the clients
  • Basically deal with question, requirements or trouble issue about operation process
  • Monitor and analyze operation process, Coordination with SME till closure, after issue resolved performing sanity checks.
  • SME coordination & Inputs to users on processing of data / Jobs
  • Summarize and report the issues to Line Manager
  • Corporate with Technical Support Team by closely to feedback and solve problem
  • Tracking the process to ensure that all jobs are completed on time with high quality
  • Communicating with team & customers to answer concerns and questions
  • Good Knowledge of Big Data technologies processes & components carry out day to day activities like Job & Alert monitoring, Handle standard errors & failure as per SOP
  • Good service mind, Good knowledge working under ITIL process and high pressure.


Key Requirements:

  • Male, Femaleage over 24 35 years old
  • Degree in Computer Science/Engineering, IT, Related Field
  • 1-5 years exp in support basic command in Database or linux
  • Must have experience in Any campaign management tool.
  • Must have hands on Linux / Database command
  • Option knowledge if any ( Big Data / Hadoop / BI / ETL/ Vertica ).
  • Experience in Unix/Linux/Shell and Network infrastructure support, Database, ITIL process
  • Good command of English communication.


Job Details

Employment Types:

Industry:

Other

Function:

IT

Job Source : elabramdev.com

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