BKK HUB Program Delivery Manager

BKK HUB Program Delivery Manager

DHL
5-8 years
Not Specified

Job Description



Role Propose:
Program delivery is a key to Implement and Support analysis overall profitability of business objectives through the provision and management of business applications with ongoing technical support and user training to deliver the target objective and provide solutions that help achieve the business goals.
Responsibilities:
  • Work with users and cross-functional teams to ensure that there are relevant and prioritize issue and targeted improvement initiatives to enable achievement of application objectives.
  • Provide business applications to the business entities:
  • Planning core application deployment for new proprietary software and versions with the Regional, CBJ deployment and support teams
  • Analyze error trends aimed at reducing or minimizing downtime.
  • Communicate regarding application issue to users promptly.
  • Liaise with Application support team ITSC to fulfil the requirements of BKKHUB business.
  • Maintain documentation of EGAP Application or LCIM Application relevant.
  • Ensure that all BCP and DR are in place and in compliance with business requirements.
  • Provision of cost justifiable solutions via local development, outsourcing or package acquisition where local requirements cannot be met by proprietary business application.
  • Provide technical support:
  • Resolving problems with Regional, CBJ Data Centre's services
  • Proactively work, support and advise Business Entities on Business Services issues and ensure the required deliverables and time frames are being met and actions taken to prevent or minimise risks to those deliverables.
  • Coordinate with global/ regional customer integration functions i.e. BP&O, CPM and Regional, CBJ Customer Integration team.
  • Provide analysis and recognise patterns in data to initiate improvements and solutions to existing and prescribed processes, and application.


About DHL

Job Source : careers.dhl.com

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