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Business Operations Associate

Klikit
Bangkok Area
0-3 years
2 months ago 2 Applied
Job Description

About Us

klikit's mission is to make it easy for businesses to grow online. Our all in one software stack enables restaurants, kitchens, bars, hotels and other businesses to increase sales, reduce expenses and improve efficiency. With klikit, businesses can even manage brands across multiple locations, delivery channels and build loyalty with customers like never before all using just one single device.

By joining klikit, you are joining the future of food, one that is decentralized and disruptive to the status quo. We are of the people, for the people to help kitchens and businesses take back their power!

Find out more: www.klikit.io

The Role
We are looking for a dynamic generalist to help us get things up and running for our business in Bangkok and beyond. As part of this, you will be expected to work closely with our Thailand launcher.. You're effectively a jack-of-all-trades who augments the team's existing capabilities and skill sets by taking them further and faster with your presence.

This is an ideal opportunity for a graduate or recent graduate with maximum 2 years working experience ideally in an early stage tech venture or any fast paced environment..

What You Will Do
  • Sales Ops: Assisting the launcher in prospecting, pitching and negotiating deals with businesses both large and small, enabling klikit to be active in as many locations as possible.
  • Customer Success and Service - deliver our customer values to drive their success with Klikit's product adoption and be the voice of our customers; capturing their feedbacks and conveying needs and issues internally across departments
  • Onboarding and Training - provide best-in-class onboarding and training to our client for a successful deployment of klikit products and services, including but not limited to B2B Operations details like building menus, doing a pre-flight check, etc.
  • Operations: You'll assist in executing the key outcomes for clients in your market and work with the central operations teams to drive them.
  • Develop & Optimize Processes: Help design processes that scale as we grow, experimenting with new growth tactics and refining how klikit will best perform in the market.

Key Deliverables (first 90 days)
  • Assist klikit in getting the first 100 locations live in Thailand (understand the product, find ideal customers, roll up your sleeves and get them aboard)
  • Being a face for klikit (key account relationship building where required)
  • Aid onboarding of any early team members (as/when hired)
  • Documentation of early process builds (sales, customer success, etc.)
  • Product feedback loop (localisation of product in the Thailand market)
What You Bring
  • Ownership:: you act as an owner and constantly look for ways to drive the business even beyond the job description with a willingness to roll your sleeves up.
  • Self-Directed: you have a proven ability to thrive in fast-paced and dynamic environments and with a bias to action
  • Analytical Mindset: you are able to deconstruct data, build models and present plans backed by hard numbers, real results, and recognition of context.
  • Comfortable with ambiguous challenges: ambiguity is your best friend! You are comfortable with being thrown into a range of problems and solving their way out of it with or without a team
  • Team Player: you know how to build and work with teams in fast-paced environments
  • High Energy: you are excited, if not electric, to be joining a company at the intersection of kitchens and the creator economy.
  • Strong Communicator: you have strong communication skills to be able to work and connect with a wide array of stakeholders across multiple time zones and cultures.
What We Offer
  • Competitive Salary Package
  • Reimbursement for meals and client visits where applicable
  • Health insurance package upon successful completion of probation period
  • Rub shoulders with an experienced and dynamic team across South East Asia. Our team includes folks who are Ex Uber, Gojek, Revolut, & more
  • Exposure to a high-growth startup backed by top, SEA, AUS, and USA investors in the creator, food, crypto, and tech worlds. If there's ever a time to learn by doing, this is it.

About

klikit’s mission is to make it easy for businesses to grow online. Our all in one software stack enables restaurants, kitchens, bars, hotels and other businesses to increase sales, reduce expenses and improve efficiency. With klikit, businesses can even manage brands across multiple locations, delivery channels and build loyalty with customers like never before — all using just one single device.

By joining klikit, you are joining the future of food, one that is decentralized and disruptive to the status quo. We are of the people, for the people — to help kitchens and businesses take back their power!

Find out more: www.klikit.io