Butler

Job Description

To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day Residence services, enhancing guest experience by being one of the key points of contact for guest interaction for the residences and in the resort.

KEY ROLES & RESPONSIBILITIES

• Performs duties in accordance to The Residence SOP and Guidelines
• Assists the hotel with the Residence activities.
• Intuitive and anticipatory service of all guests in Residence
• Full service of all Residence operations
• Set up and checking of Residences prior to arrival, the operation while guests are in residence and the departure duties.
• Performs all relevant, billing, booking and requests that are reasonable and lawful.
• Ability to cook basic breakfast for the guests in Residence.
• Always prepared to handle guest requests, complaints, and suggestions and follow through to maximize the service standard.
• Deals with Guest comments and concerns systematically and keeps the management informed of the same.
• Performs other duties as assigned by the Management.
• Monitor and review Quality Standards for the Department
• Attend promptly to all guest complaints and requests and resolve accordingly.
• Maintains a full and comprehensive knowledge of the products and services available.
• Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies.
• To supervise and monitor daily residence service situation and activities to ensure proper standards and products are delivered with the standards of service of Anantara.
• Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.
• Provide a professional, advisory and support service to the Management, to assist in meeting the strategic goals of the rooms department.

Qualifications

• Good English language verbal and written communication skills.
• Good level of engagement with residents.
• Ability to work cohesively with co-workers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Understanding and ability to work in a multi-cultural environment.
• Food & Beverage knowledge and background are preferred.
• Time flexible.

Additional Information

• Thai Nationality only.