Execute Customer experience enhancement plan assigned by Manager or Head.
Monitor and measure customer experience in every touch points (traditional & digital), including end-user, WCX, MSF, - Corporate Solution partners, IMT, internal and external customers by doing internal & external survey, service monitoring, listening calls.
Regularly conduct the products knowledge test to all customer service representatives with proper development plan.
Develop accessible knowledge base portal for Call Centre and Retail Store
Observe and monitor the implementation of customer service policy and procedure
Post assessment feedback & coaching, policy & process review, call & service monitoring, QA for each CSR.
Job Responsibilities
* Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills
* Handling customer complaints or refer them to appropriate area for action
Job Responsibilities
. Handling high volume live chat and other online tools.
. Providing accurate, valid, and comprehensive information.
. Following communication procedures, guidelines, and policies.
. Supporting other business units with customer
Job Responsibilities
* Handling customer complaints or refer them to appropriate area for action
* Accurately identifying a customer's query and providing a quick resolution
* Provide friendly and responsive customer service on the phone by
Job Responsibilities
* Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
* Design and enforce request handling and escalation policie
Job Responsibilities
* Provide friendly and responsive customer service on the phone to both internal and external customers by using excellent customer service skills.
* Accurately identifying a customer's query and providing a quick resolutio
JOB RESPONSIBILITIES
* Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients
* Provide consultative service in regard to banking products and services which is consid
Key Responsibilities
* Assist the project manager to follow up customer orders and maintain customer information
* Track the arrival of the materials according to the plan, and transfer them to the customer according to the customer's requireme
Job Role : Digital Data Reviewer Location : Thailand Bangkok Nationality : Candidate can carry any nationality for as long as they are able to support Uyghur language
Job Description :
Posting Date May 30, 2022 Job Number 22089172 Job Category Rooms & Guest Services Operations Location Le Méridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam VIEW ON MAP Brand Le Méridien Schedule Full-
Summary
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and Brand Standards, whilst meeting associate, guest and owner expectations. The Restaurant Manager is responsible to
Job Description
Oversee all aspects of the day to day running of the Elephant Camp, which includes, but is not limited to:
* Elephant Management and Welfare
* Oversee care and management of all elephants in the camp.
* Oversee and manage th
Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
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Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
Job Responsibilities
* Develop and create well-pipeline for bank integration on funds transfer
* Develop new initiative and work closely with marketing team to increase wallet usage with bank partners
* Maintain key customer contact and prov
Job Responsibilities
* Account service handling to support business team rolling out protect/campaign
* Provide regular intelligence reports with comprehensive impact analysis and recommendations to enhance customer experiences
* Coordinate