Job Description
Job Description
Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
- Timely report issues to be raised to the higher level to get the appropriate support
- Support with the practical experience and knowledge
In daily activities to achieve goals and objectives
- Liaise with customs officials on specific duties payable and problem shipments.
- Comply with the regulatory policy and rules to make DHL as reliable business partner
- Liase on specific issue and problem if necessary
- Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary
- Activate standard clearance procedure in accordance with DHL priorities and goals
- Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
- Ensure that customer databases are maintained
- Resolve specific disputes or provide advice on technical issues with customers.
- Maintain a thorough knowledge of Customs practices and procedures
- Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
- Supervise the work of the support members (e.g. Customs Clerks)
- Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation's business processes.
Job Details
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Speaking Skills courteous regulatory policy Business Reliability Customs Clearance Solutions Customer Oriented Positive Attitude Business Process Service Relationship Transportation Services Clerkship Practical Thinking communication Technical Issues Logistics Communication Skills English Language Mobile Crane Support Reports Performance Gateway
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