Cloud Service Improvement Engineer

Cloud Service Improvement Engineer

Oracle Corporation Asia Pacific Division
Singapore Thailand
0 - 50 Years
Not Specified

Job Description


Job Description :
Preferred Qualifications
The Continual ServiceImprovement (CSI) team is a global team created to promote a culture ofcross-functional collaboration and continuous improvement throughout NetSuiteoperations. They serve as the first point of contact for all issues that haveimpacted our customer-facing production environment. The team’s foremostresponsibility is to keep those issues from recurring using the resourcesavailable to identify, resolve, or escalate issues to the appropriate person orteam.
As a CSI you will alsowork directly with regional Event Managers and the Global Service Improvementorganization to record and update all information on issues that are beingmanaged under the Continual Service Improvement (CSI) Process. CSI is anITIL-based process that uses methods from quality management in order to learnfrom past successes and failures. Our program aims to continually improve theeffectiveness and efficiency of SaaS service delivery, in line with the conceptof continual improvement adopted in ISO 20000.
CSI is global withmembers in Austin, TX; Brno, Czech Republic; and Sydney, Australia. Despite thedistance, the team is a close-knit and collaborative group. Each member bringsa unique skillset to create a robust and knowledgeable team. What will youbring to the tableWork with Oracle%27s world class technology to develop, implement, and support Oracle%27s global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.
As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements
Work with Oracle%27s world class technology to develop, implement, and support Oracle%27s global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.
As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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