#BeMore
Top reasons to work with TDCX
- Attractive remuneration, great perks.
- Comprehensive medical, insurance, or social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- Positive culture for you to #BeMore at work.
- Easy to locate area with direct access to public transport.
- Be coached and mentored by experts in your field.
- Join a global company, winner of hundreds of industry awards.
What's your mission
You'll help us deliver excellent service to our partner brands by performing these tasks:
- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
- Assist our community and help resolve inquiries empathetically, accurately and on time.
- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, escalating any issues outside company policy to the global team.
- Ensure confidentiality, security, integrity and privacy of data as top priority.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
- Fluency in written and spoken Thai and English
- Able to work in shifts
- Bachelor's Degree is required
- Fresh graduate is acceptable
- A deep interest and understanding of online media and social networks
- Awareness of current cultural, political, and social events.
- Goal-oriented work approach and flexibility
Work Location: United Center Building - Sala Daeng BTS Station / Si Lom MRT Station
Who is TDCX
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX's smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.
