Customer Service Manager - Warehouse Operation

Responsibilities

• To provide support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
• To maintain and enhance relations with the customers
• To meet and communicate with the customers on an a consistent basis in order to understand and fulfill their requirements
• Responsible for customer service bothCustomer Engagement & Involvement
• To control of service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary action to achieve targeted service standards
• To manage the daily running of the customer service team in line with customer requirements and at the same time achieve company's strategic plans
• To set objectives and deliver results that have some longer-term impact within the job area
• To handle customer complaints and enquiries

Qualifications

• At least 5-7 years of working experience in Warehousing or Contract Logistics field in 3PL industry
• Experienced in Retails business is preferable
• Service-minded, with good customer relationship skills
• Strong interpersonal and cooperate with all levels including management
• Excellent MS office skills (Words, Excel, PowerPoint)
• Good communication both in Thai and English
• Able to work 6 days/week is mandatory for this role
• Able to work at Wang Noi area, Ayutthaya required