Customer Service Office | Retail | Permanent

Customer Service Office | Retail | Permanent

Adecco Personnel Pte Ltd
Singapore Thailand
2-5 years
288000 - 360000 THB

Job Description


Job Description :
The Senior Customer Service Officer/ Marcom Officer is responsible for supporting the Marcom Head of Department for the mall's marketing, advertising, promotion, publicity and oversee the Customer Service Team
Adecco is partnering with one of Singapore's leading public-listed property companies which has diversified portfolio of development and investment properties, hotels and serviced suited in Asia Oceania, Europe and North America
The Opportunity
  • Adecco is partnering with one of Singapore's leading public-listed property companies
  • Permanent employment with attractive remunerations (Basic + AWS + VB)
  • Working Location: West

The Talent
  • GCE N Levels or equivalent
  • Minimum 2 years of front desk/concierge experience or at least 1 year of proven marketing communications experience in the retail / mall industry preferred
  • A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
  • Candidates from hospitality backgrounds are welcomed to apply

The Job
  • To manage a team of Customer Service Officers and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, coaching and mentoring and conflict resolution etc.
  • Provide assistance and general information to shoppers at the Customer Service Desk.
  • Oversee redemption programs such as vouchers, premiums, and parking, at service counter.
  • Assist in management of customer loyalty programs.
  • Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics set up, operations and taking photos etc.
  • Handling and administering of Lost & Found items.
  • Selling SISTIC tickets or provide services on similar ticketing platform.
  • Prepare monthly duty roster and ensure efficient allocation of manpower.
  • Assist in the execution and preparation of the administrative work of the A&P campaign for the mall including but not limited to the online and offline strategies.
  • Liaise with tenants and partners to maximize promotions and A&P efforts to increase shoppers traffic and tenants sales.
  • Assist in the department administrative work, processing of invoices and tenants Gift Voucher reimbursement.
  • Any other duties and responsibilities as may be reasonably requested by your immediate supervisor/the head of department from time to time.

Next Step
  • Prepare your updated resume please include detailed past working experiences in point form and your current and expected package.
  • Apply through this application or send your resume to

Sharron Foo Jiayan
Direct Line: 6697 7865
EA License No: 91C2918
Personnel Registration Number R1982221

Job Details

Industry:

Function:

IT

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