Customer Service Officer

Customer Service Officer

2-5 years
Not Specified

Job Description

The Customer Service Officer (Supply Chain Management) is responsible for supporting our business growth consistently, who primary responsibilities to interact with customer to provide and process information in response to inquiries, concern and requests about product and service. The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.
Core Responsibilities:
  • SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
  • Check available stock, production planning, QC status and problem solving.
  • Check and confirm vessel schedule to 3rd party service/forwarding agent.
  • Propose/update shipment status/plan to customer and concern parties with follow up.
  • Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
  • Process and collect all export shipping document to customers, bank (in term of L/C).
  • Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
  • Manage and handle data analysis and report.
  • Execute ad-hoc assignments as requested.

Qualified candidates will have:
  • Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
  • Proven 2 years experience in customer service process management.
  • Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
  • Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
  • Ability to lead projects, drive for results and business savvy. Can work independently or with minimal supervision.
  • Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
  • Resourcefulness in problems-solving and well-organized.
  • Strong communication, cooperation and interpersonal skills.
  • Self-motivated with can do attitude.
  • Proficient in Thai and English.

Relocation Available No
Relocation Available:No

Job Details

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About Ingredion

Company Background: Ingredion is a Fortune 500 global provider of ingredient solutions that help nourish, comfort, sustain, and delight people around the world. We make sweeteners, starches, nutrition ingredients, and biomaterials from plant sources such as corn, tapioca, rice, sago, and potato. Our innovative ingredients are used by customers from almost 60 industry sectors across more than 40 countries they show up in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly, sustainable manner. We bring the potential of people, nature, and technology together to make life better. That's our inspiring purpose at Ingredion. We are all IN to make life better - for our customers, our communities, and the world. Every day, Ingredion employees bring their skill, creativity, and passion together to deliver ingredient solutions that enhance people's lives. We are innovators who combine the power of technology with the best of nature to delight customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business. If you are interested in making life better, we want to learn more about you! A bit about what you can expect from the employee experience at Ingredion: The chance to make a difference No matter where you work in the company, you'll have an opportunity to make life better… for our colleagues, customers, communities, and the world. Passionate people, motivated to excel Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: Care First, Be Preferred, Everyone Belongs, Innovate Boldly, and Owner's Mindset. A warm, welcoming environment At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day. A place where you can grow personally and professionally We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements. An environment that enables innovation and collaboration We are creating the conditions that inspire and enable innovation - in our products and services, as well as in how we do our work day-to-day. We're looking for passionate candidates who have the right capabilities and who are all IN to help us bring our purpose and values to life.

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