Customer Service Team Leader 1

1-3 years
3 months ago
Job Description

Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively

  • Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective operations
  • Schedule shifts for customer service staffs to ensure appropriate worktime
  • Control overall operations and make statistic report of service use to submit to relevant functions
  • Coordinate with customers and relevant functions internal and external branch to improve standards of service and satisfy customers
  • Control and manage problems and comments to submit to relevant parties to solve, improve, respond to customer queries
  • Control preparation and maintenance of equipment and facilitators in customer service areas to ensure effective use
  • Keep up to date with lists of sales promotion activities in branch to provide accurate information to customers

  • Bachelor's degree in related field
  • Minimum of 1-3 years of responsible experience in related field and 0-3 years of team management
  • Have communication skills, including English skills
  • Have good and tidy personality
  • Be responsible and patient
  • Have problem-solving skill
  • Have service mind and good human relations




service mind
problem-solving skill

Central Group consists of a variety of diverse investments in various corporations in Thailand and abroad, including investments in retail, property development, brand management, hospitality, and food and beverage sectors, and in digital lifestyle.