Customer Success Officer

Customer Success Officer

Salamander Jewelry Co., Ltd. – Nakhon Pathom, Thailand

Salamander Jewelry, a leading international jewelry manufacturer, is looking for a motivated Customer Success Officer to join our growing team.

Company Description

Founded in 1997, Salamander Jewelry Co., Ltd. is a leading manufacturer of body piercing and fashion jewelry, supplying international brands and retailers worldwide. Known for innovative designs, reliable production, and competitive pricing, Salamander offers a wide range of jewelry collections together with OEM/ODM manufacturing services.

With a strong focus on quality, customer satisfaction, and operational excellence, the company continuously invests in product development, efficient manufacturing, and responsible business practices to support long-term partnerships with clients around the world.

Role Description

This is a full-time, on-site role for a Customer Success Officer located in Nakhon Pathom, Thailand.

The role focuses on managing customer communication, processing orders, and coordinating closely with internal teams to ensure smooth order fulfillment and a high level of customer satisfaction. The position serves as a key link between customers and internal departments such as Ordering, Planning, Production, and Shipping.

Key Responsibilities

• Manage daily communication with customers via email and other communication channels.

• Process customer orders and coordinate with the Ordering and Planning teams to confirm production lead times.

• Coordinate with the Shipping Department and customers regarding shipment schedules and delivery updates.

• Update customers regarding payment status, delivery timelines, and order progress.

• Maintain and update the CRM system to support ongoing customer relationships.

• Handle customer feedback and complaints, coordinating solutions with internal teams.

• Prepare reports, maintain documentation, and participate in company improvement initiatives.

Qualifications

• Strong communication and customer service skills

• Ability to coordinate with multiple internal teams and manage customer requests efficiently

• Strong organizational and problem-solving skills

• Ability to work in a fast-paced, team-oriented environment

• Good English communication skills (written and spoken)

• Experience in manufacturing, jewelry, or B2B environments is an advantage

• Bachelor's degree in Business Administration, Marketing, or related field (preferred)

Salary & Benefits

THB 25,000+ per month, depending on experience and qualifications.

• Additional benefits provided in accordance with company policy.