Customer Support (Japanese Speaking (Thailand Location))

Fresher
2 months ago
Job Description

ADI Group is one of the leading IT Staffing, recruitment and consulting agency in Southeast Asia. ADI leverages over 15 years of experience and 1,000+ passionate professionals with extensive expertise, in order to best serve our clients needs.

The Role

Job Description

  • Position: Japanese Speaking Customer Care Support
  • Language Requirement: Native-level proficiency in Japanese
  • Experience: Freshers or candidates with at least 6 months of experience in Japanese customer care service
  • Job Type: Full-time, Rotational Shifts

Responsibilities

  • Provide excellent customer care support in Japanese language via various communication channels (phone, email, chat, etc.).
  • Address customer inquiries, resolve complaints, and provide appropriate solutions in a timely manner.
  • Communicate effectively with Japanese-speaking clients, ensuring a high level of customer satisfaction.
  • Document and maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Adapt to rotational shifts as required to ensure round-the-clock support.

Ideal Profile

Requirements

  • Fluency in spoken and written Japanese is essential to effectively liaise with the stakeholders of the region.
  • Proficiency in English would be advantageous.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks simultaneously and work under pressure.
  • Customer-oriented approach with problem-solving skills.
  • Willingness to relocate to Thailand and work at Bhiraj Towers.
  • This role offers an exciting opportunity for individuals with a passion for providing exceptional customer service in Japan. If you meet these criteria and are looking to begin or further your career in customer care support, we encourage you to apply.

What's on Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within IT Services
  • Fantastic work culture