日语售技术支工程师

日语售技术支工程师

DELL
2-5 years
Not Specified

Job Description


Job Description :
The CSG Presales teams are experts on Commercial Client, Consumer Client and D&CP products and assist our sales makers in product selection, technical questions and quote configurations, through chat and e-mail queues.
CSG售团队是业客户个人客户和件产方的专家,并通过天和电邮件方帮助我们的销售团队进行产选择技术问题解答和报价置建议。
As a Presales agent, you will be responsible for delivering best-in-class support for our sales makers in the region for product technical questions.
作为一售支,您将负责为所支的销售团队供产技术问题的一支。
Responsibilities
Support sales makers and other team members on CSG portfolio product selection, technical questions and quote configurations, through e-mail queues.
通过电邮件答,支销售团队和其他团队员进行CSG产的产选择技术问题解答和报价置建议
Ensure deep expertise (through training and education) on Dell and 3rd party vendor products including Commercial Client (Latitude, OptiPlex, Workstation), Consumer Client (Inspiron, XPS, Alienware, Vostro), Displays & Client Peripherals (Monitors, Docks, I/O, 3P Accessories), IoT, Wyse and other CSG products
确深入了解戴尔和第三方供应商的产,包括商用产(Latitude, OptiPlex, Workstation)家用产(Inspiron, XPS, Alienware, Vostro)显示器和外设产(Monitors, Docks, I/O, 3P Accessories)IoTWyse和其他CSG产
Maintain accurate documentation and collaborate with CoC, IT and other operations teams to resolve any product content related escalations impacting sales
维护相关产技术文档,并与CoCIT和其他团队作,以解决任何影销售的产内容相关的问题
Assist the leader and team lead in mentoring and developing talent within the Presales team
助团队领导,在售团队中指导和展人
Assist with driving process improvement and other key initiatives
助推动程改进和其他关键举措
Requirements
Undergraduate degree and 2 + years of experience in supporting technology products and/or equivalent experience
本科学历,2年+技术产支验和/或等验
Demonstrated Customer First mindset
客户第一的良好务心
Strong attention to detail, prioritization, and time management
严格关注细节有效的工作排和良好的时间管
Effective communication (oral & written) skills- Japanese (required). Korean & English (preferred)
有效的沟通(头和书)技能- 日语利,韩英语利优先考虑
Expertise on Dell sales, product management and technical support tools (preferred)
熟悉戴尔销售产管和技术支工具方的专业知识(优先考虑)
Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: DD Month YYYY
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

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About DELL

Job Source : jobs.dell.com

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