Digital Campaign Management Lead

A leader role with a focus on managing digital campaigns automation for organization including both front functions e.g. Sales & Marketing and back functions e.g. Customer service & Collections by establishing foundation of campaign automation management platform. As well as, emerging data analytic with end to end customer journey to deliver delightful customer experience by working closely with cross functionals

Job Descriptions:

• Lead and manage the implementation of digital campaign automation platform
• Shape and lead team to execute the transformation of digital campaign management
• Work with business users to co-create a digital campaign automation roadmap that will delight customers
• Manage team to execute full loop of digital campaign automation as day to day basis, starting at campaign objective, campaign design, campaign execution, campaign evaluation and campaign tuning
• Work and manage vendors related to digital campaign automation platform
• Keep up-to-date of current trends in campaign automation platform capability

• More than 10 years of experience in Telecom, Banking, Financing and Insurance or service-based industries preferred having 2 industries from the lists
• Have knowledge in Tableau and Power BI
• 3+ years of experience in leading execution team of 5+ members
• 2+ years of experience in Project manager role in developing business application/platform
• Have basic knowledge in programming skill e.g R, Python, SQL is a plus
• Strong in business sense as well as technology sense
• Excellent communication skills: ability to communicate with people of differing levels of seniority and analytical understanding
• Very good in English