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Ecommerce Manager

Ravipa

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8-10 Years
a month ago
87 Viewed
0 Applied

Job Description

Responsibilities:

Online Sales

  • Collaborate with online platforms such as Lazada, Shopee, LINE, TikTok, and the company website, to establish and execute activities aimed at fostering mutual business growth.
  • Responsible for managing e-commerce P&L to achieve monthly targets.
  • Ensure team members meet their delivery targets, manage challenges, and strengthen the team's e-commerce capability.
  • Identify new e-commerce trends and opportunities for business growth, implementing action plans accordingly.
  • Utilize analytics tools to track key performance indicators (KPIs) and sales metrics. Generate reports to evaluate performance and identify areas for improvement.
  • Ensure consumer acquisition and retention by implementing satisfaction methods, tools, or programs based on consumer behavior analysis.
  • Ensure the e-commerce platform complies with data protection regulations and implement security measures to protect customer information.
  • Ensure inventory stock management is efficient for online and e-commerce sales.
  • Work with cross-functional teams to resolve any issues impacting brand performance on all platforms, including operations, fulfillment services, marketing, finance, etc.

Customer Service

  • Oversee and supervise customer service agents and after-sales management processes.
  • Take ownership of team results and provide leadership by continuously monitoring traffic, highlighting discrepancies, and taking actions when necessary to achieve the company's goals and service level agreements.
  • Analyze customer feedback and market trends to continuously improve service quality and customer satisfaction.

Qualifications:

  • At least 8 years of experience in e-commerce to drive P&L, promotional plan, other relevant projects with a successful proven record.
  • Good understanding of e-commerce operation, business strategy planning, and development.
  • Proactive approach with excellent communication and presentation skills.
  • Exhibit leadership, interpersonal, communication and relationship management skills to influence and drive conversations across functions such as Product operation, marketing, sales support, merchandising, customer service.
  • Multi-tasking skills and prioritization.
  • Excellent in English communication both spoken & written.
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Last Updated: 01-06-2024 11:24:53 AM
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