ERP Application Support Engineer

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• Support CAD application for local and overseas companies.
• Providing technical support: Assisting end users with issues and inquiries related to the ERP (Enterprise Resource Planning) application and ensuring smooth operation and functionality
• Troubleshooting: Identifying and resolving technical issues, system errors, and bugs within the ERP application, collaborating with cross-functional teams if necessary.
• System maintenance: Monitoring and maintaining the ERP application, performing regular system checks, updates, and patches to ensure optimal performance and security.
• User training and documentation: Conducting training sessions for users on how to effectively use the ERP application and creating documentation such as user guides and manuals.
• Enhancements and customization: Collaborating with developers and business analysts to explore opportunities for system enhancements, customization, and integration with other applications.
• Provide first and second level end user technical support.
• Roll-out current CAD applications.
• Continuous improvement: Proactively identifying areas for improvement in the ERP application, suggesting and implementing best practices, and participating in system optimization initiatives.

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• Bachelor's degree in IT, Computer Engineering, Computer Science, ICT, MIS or related field.
• Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
• Having at least 1 year of experience in 1st tier application support.
• Be able to work after office hours and on holidays (case by case basis).
• Ability to work in dynamic environment and manage to meet the SLA .
• Experience with Odoo would be an advantage.
• Having knowledge in ERP (Enterprise Resource Planning).