Export Customer Service Officer - TPE, Chemicals Business

Responsibilities:

• Manage and follow up good delivering process to ensure the product arrival with clients
• Manage logistics timeline for each channel and prepare related document.
• Coordinate with partners ie Shipping agents, insurance, and banking.
• Researching for best practice in PO and deliver process and Collecting client's feedback to seek for further improvement
• Improve delivering proves to improve client's satisfaction rate with Stakeholders.
• Perform order taking process and able to deliver products to customers effectively
• Follow up payment, arrange shipment and well co-ordinate with related cross functional team
• Ensure good service to customers and handle day to day operation efficiently
• Provide immediate response to customers problem and able to take action or follow up with appropriate solutions
• Other projects as per assigned

Qualifications:

• Bachelor degree in Business Administration, Economics, Finance, Accounting, or others related major
• Achieved a minimum GPA of 2.7 for Undergraduate and 3.3 for Post-graduate studies.
• Able to communicate in English in professional scheme with least TOEIC score of 700
• Direct experiences 1-3 years in customer support, or sales coordinator in Freight business is highly preferable.
• Strong communication and Problem-solving skills
• Able to working under pressure and tight timeline
• Be able to work abroad