Field Sales Executive

Overall Role Purpose

Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities

Accountabilities

• Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a personal service
• Act as the customers main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately
• Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy
• Produce information for management necessary to evaluate performance vs. key performance indicators
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments
• Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved
• Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development)
• Continually develop knowledge of DHL's products/services and general commercialawareness in order to provide the best possible solutions to the customers
• Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management's agreement and justifications

• Bachelor Degree or higher in any fields
• Presentation skills
• Communication skills
• 3 years experienced in Sales
• Good command of English