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0-2 Years
2 months ago
159 Viewed
0 Applied

Job Description

CANDIDATE PROFILE

Preferred Education And Experience

  • High school diploma/G.E.D. equivalent
  • No related work experience is required
  • No supervisory experience is required

JOB SPECIFIC TASKS

Guest Relations

  • Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Address guests service needs in a professional, positive, and timely manner.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.

Working With Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

SITE-SPECIFIC TASKS

  • Check owner referral and preview package arrivals
  • Prepare welcome folder (tour passport, transportation voucher, premium and charging form, etc.)
  • Double check transportation report, both arrival and departure
  • Meet guests upon arrival
  • Assist guests through checking in process
  • Reconfirm the presentation date/time/place
  • Reconfirm the package information
  • Reconfirm transportation out with pick up time and location
  • Sending weekly report to manager, include feedback and rating of each arrival.
  • Meet all arrivals during 09:00-18:00 hrs. If guests arrive before or after, then meet up the guests according to the appointment provided by ME.
  • Ensuring that arrival guests have unforgettable vacation experience in Marriott's Phuket

Competencies, Basic Skills, Personal Characteristics

Personal Attributes

  • Dependability
  • Positive Demeanor
  • Adaptability
  • Presentation
  • Integrity

Interpersonal Skills

  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Team Work
  • Influence

Communications

  • English Language Proficiency
  • Excellent communication skills, both verbal and written
  • Listening
  • Applied Reading
  • Public speaking skills preferred but not mandatory

Analytical Skills

  • Learning
  • Problem Solving
  • Decision-Making

#imvwap

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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