Guest Experience Manager

Job Description

This Position has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel, and supporting company on achieving positive results and Guest Experience targets. She/He will ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand standards and quality programs, including related training, with the aim of ensuring brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction, and loyalty.

Qualifications

• Bachelor's degree in hospitality or related areas.
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools.
• Experience in 2-3-star Hospitality required.
• Strong background in hotel operations (minimum of 3 years in hotel operations)
• Strong experience with the setup and management of a Quality Management System.

Additional Information

Thai Nationality