Guest Service Agent

1-3 years
5 days ago
Job Description

Job Description

  • To anticipate guest needs, and handle guest inquiries in a helpful and attentive Avani manner.
  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Avaniproperties.
  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani experience.
  • To develop a close and harmonious working relationship with all hotel departments,
  • To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

  • At least Bachelor Degree in any field
  • New graduate who taken internship in related field or at least 1 year experience in Front Office
  • Good inter-personality skill and outgoing, friendly
  • Strong in English, communication skill
  • Strong in problem solving skills, and execution of work
  • Good in Opera system and Compute literate
  • Height (at least 160 cm for female) and weight must be in proportion, no eye glasses, no teeth-brace, natural hair color

JOB TYPE

Function

Skills

hotel product
room types
beverage outlets
Avani experience
Opera system
execution of work
Spa
rates

Minor International is a Thai multi-national company based in Bangkok, Thailand. The three core businesses of Minor are hospitality, restaurants and lifestyle brands distribution, operated under subsidiary companies Minor Hotels, Minor Food, and Minor Lifestyle respectively