Guest Service Supervisor (Bangkok, Chiang Mai, Phuket)

2-3 years
a month ago
Job Description

Job Description

Position Overview

The Guest Service Supervisor works at assigned locations and events, speaking to Customers in order to persuade them to attend a preview presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues.

The Guest Service Supervisor oversees all Guest Service Representative locations to ensure the production of qualified tours through direct bookings, lead generation or package sales and oversees all the operational delivery of various on-site programs and campaigns. They work in accordance with budget targets established for each of AVC's Preview Centre.

Key Responsibilities

Ensure the following, both for you personally and for the GSRs under your leadership:

  • Be the face of the company in the marketplace at your designated work locations.
  • Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
  • Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
  • Complete necessary paperwork for tour bookings generated during your designated shift.
  • Call your booked guests the night prior to their preview date to confirm their attendance if required.
  • Ensure sufficient collateral is in good condition and working order.
  • Ensure your work location is neat and tidy.
  • Attend scheduled team meetings.
  • Phone Marketing Administration with tour bookings generated during your designated shift.
  • Drive tour delivery from GSR, In-House, Referrals and all booth attendances.
  • Drive potential qualified prospective leads from all GSR sites.
  • Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.
  • #LI-PS2


Key Performance Indicators:

Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

  • Achieving budget requirements in relation to qualified tours, leads and package sales.
  • Level of spoken English, and other targeted languages as required.
  • Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
  • Self motivation and focus on meeting targets.
  • Maintaining associate satisfaction with their role through motivation & morale building.
  • Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
  • Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
  • Demonstrating willingness to always improve knowledge

Additional Information

Working Days and Hours

Your working days are a minimum of 5 days per week. Your working hours must be flexible depending on the reasonable demands of the business.

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Minor International is a Thai multi-national company based in Bangkok, Thailand. The three core businesses of Minor are hospitality, restaurants and lifestyle brands distribution, operated under subsidiary companies Minor Hotels, Minor Food, and Minor Lifestyle respectively