Head of Boutique

Head of Boutique

5-7 years
Not Specified

Job Description

The Head of Boutique is our Brand Advocate and an Inspirational Leader for our team! You will be responsible for executing the Chanel Difference in the boutique and demonstrating retail leadership while acting as a business partner to bridge the needs in the boutique and office.
You will be dedicated to inspiring and leading the boutique team to engage the consumer of today and tomorrow to the brand by providing unsurpassed level of service to all clients (internal and external). You maintain high image standards in the boutique at all times and commit to the retail employee's personal and professional development and growth.
Leveraging your unique experiences, Chanel will enable you to
  • Act as a Brand ambassador on the boutique floor and beyond
  • Provide direction and drive your team to fulfill your boutique's mission and objectives
  • Grow and inspire boutique team to surpass the expectations of clients
  • Work with Retail Manager and Head Office to build a client-centric boutique culture

You are energized by
Inspiring and Leading a team
  • Provide direction and drive boutique team to be motivated and understand Chanel vision and mission
  • Work with Retail Manager and/or Fashion General Manager to define the overall goals and directions in boutique to drive performance to align with Chanel standard
  • Grow and develop boutique team members to identify individual development plans
  • Communicate regularly to the boutique team to inspire them and reinforce on any boutique performance or business updates
  • Define and adjust manpower needs. Work closely with Retail Manager and HR in recruitment process to retain and develop talents

Building a Client-centric Boutique team
  • Grow and inspire boutique team to surpass the expectations of clients and to develop a Client-centric culture
  • Ensure that Customer Experience Management (CEM) data on each customer is captured accurately and up-to-date for any client engagement analysis

Leading Boutique Operations
  • Work with Retail Manager and/or Fashion General Manager on sales targets. Drive sales on a daily / weekly / monthly basis with the team, analyze variance against sales targets and take appropriate actions to achieve sales target
  • Foster close partnerships with other divisions to achieve business objectives in an area of Customer Experience Management or Merchandise & Inventory management

Upholding the image of the brand
  • Act as a Brand ambassador on the boutique floor and beyond
  • Ensure window and in-boutique displays consistently reflect the essence of the seasonal line and are in accordance with the Chanel image
  • Provide innovative suggestions to ensure VM in the boutique are executed well

Qualification Requirements
  • Minimum of 5-7 years of management role in retail
  • Experience in Luxury Fashion is a strong advantage
  • Excellent communication, able to adapt communication style to suit with different audiences
  • Fluent in Thai and English
  • Experience in people management with a team of at least 20 or more is a strong plus
  • Able to understand and synthe business and market intelligence
  • Strong analytical with decision-making skills
  • Well groomed, with a pleasant and dynamic personality
  • Passion for luxury fashion, strive for excellence and eye for details
  • Able to withstand retail working hours and work on weekends and public holidays

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Job Details

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About Chanel

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling. Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth. At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people fostering environments that reflect our strong values encouraging and enabling inclusion and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

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