As the front of the market to arbitrate customer disputes professionally for the Thailand markets.
Investigating trading activity and taking appropriate actions to keep the marketplace safe and preventing fraudulent activity.
Creating a culture and processes which achieve the business goals and objectives regarding their customer service.
Improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.
Using Customer Insight and Root Cause Analytics to identify product improvements and presenting these to stakeholders and peers.
Identifying new tools and technologies to better serve the customer.
Acting as the Voice of the Customer across the organization.
Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
Making sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business.
Ensuring that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.
Job Qualifications
Extensive experience in managing operational customer service teams.
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
Proven Management and/or relationship management experience at a senior, strategic level role.
Established track record of exceeding targets, KPI's SLA's, in quality led, legislative compliant environment.
Ability to adapt and succeed in a changing environment.
Evidence of well-developed leadership skills.
Believe in the culture of freedom, accountability, and integrity.
Job Responsibilities
* Establishing and implementing an effective anti-money laundering (AML) compliance program.
* Driving the development and implementation of legal strategy and contribute to the development of the organization's general bus
Job Responsibilities
. Overseeing and ensuring day to day HR Operations are operating efficiently and aligned with best practices.
. Being a subject matter expert and providing guidance to business leaders and employees on any HR Related matters.
.
Job Responsibilities
. Driving and implementing overall technical direction goals and objectives.
. Future-proof our technology infrastructure through enhancing our current systems or designing, building and implementing new and innovative architect
Job Responsibilities
. Handling high volume live chat and other online tools.
. Providing accurate, valid, and comprehensive information.
. Following communication procedures, guidelines, and policies.
. Supporting other business units with customer
Job Responsibilities
* Preparing and supporting all HR &Administration data Recruitment, Learning & Development, Benefits & Welfare, and Community relations activities.
* Responsible and Maintain all of filing and document control in plant and
Job Responsibilities
. Proactively source and identify new investment opportunities within the blockchain and cryptocurrency ecosystem.
. Qualifying inbound leads for the firm by meeting with top crypto founders & management teams.
. Ensuring a stro
Job Responsibilities
* Representing the local office as Money Laundering Reporting Officer (MLRO) and completing Suspicious Activity Report (SAR) filings.
* Maintaining and updating as needed all compliance policies and manuals, including Anti-
Job Responsibilities
* Ensuring the accuracy of financial control outputs and processes comply with finance policies and procedures covering the Thailand Markets.
* General controlling and accounting oversight for regional transactions.
* Co
Job Responsibilities
Product and Growth Strategy:
* Creating a product vision and roadmap that meets the company growth objectives.
* Understanding key product requirements from regulatory perspectives.
* Working with cross-functional team
Job Responsibilities
* Acting as the first point of contact for the troubleshooting of service requests related to hardware configuration, software, application, and network problems among others.
* Making full use of available tools during the
Job Responsibilities
. Performing basic book-keeping.
. Maintaining accurate data on the digital system and physical financial records.
. Performing support to the accounting department with office tasks such as filing all proper documentation and p
Job Responsibilities
* Total Company Financial planning: Being a leader for all financial planning, running the quarterly forecasts and annual planning cycles, coordination with related teams to set total company targets.
* Developing and maint
Job Responsibilities
. Being responsible for aligning HR objectives with respective business units to deliver value added service.
. Providing strategic advice on the different functions of HR and ensure that all policies implemented are aligned wit
Job Responsibilities
* Provide flexible customer service on digital channel such as Facebook page and Telegram
* Provide professional customer service to internal and external customer
* Support task assigned by line manage
Job Requireme
Job Responsibilities
* Supporting with entity incorporation and maintenance: Working closely with cross functional teams, e.g. finance, tax and HR to support the business. Working alongside in-house lawyers on share transfers and capital injection
Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
Job Responsibilities
Job Requirements
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or
Job Responsibilities
. Developing and implementing product strategies consistent with company vision.
. Conducting competitor analysis, learn from the market and differentiate from competitors.
. Collecting and analyzing feedback from customers, sta
Job Responsibilities
* Driving and leading all marketing efforts in Thailand.
* Being responsible for branding and communication strategy-propose new communication ideas, initiatives and campaign to build brand awareness as well as drive crypto