Head of Product Process & Automation

Job description:

• Design and optimize collection process flows to improve operational efficiency.
• Develop and enhance collection tools and programs to reduce portfolio losses.
• Manage system updates and improvements to ensure optimal performance.
• Oversee IC4 system parameters to align with collection strategies across all retail products (AL, Unsecured, Secured).
• Coordinate strategy changes and UAT testing with IT, TQA, and relevant teams.
• Serve as the main contact for IC4 system issues and work with IT for timely resolution.
• Administer IC4 user access and ensure compliance with bank policies.
• Lead implementation of new processes, tools, and systems in line with project goals.

Qualifications:

• Bachelor's Degree or above : Project Management, Engineering, Business Administration or a related field.
• At least 5 years of experience preferably in project management or process development.
• Proven experience in process improvement and system management.
• Strong understanding of collection strategies and tools.
• Excellent coordination and communication skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in using collection systems or related systems.