Hostess

The CHANEL Boutique Hostess/Greeter will serve as aCHANEL Ambassadorby displaying a welcoming and friendly attitude to all clients entering the boutique.

Key Responsibilities:

• Identify, greet and welcome all clients entering the boutique with a warm, genuine and friendly smile

• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience

• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit

• Ask for the customer name, purpose of the visit, and write down a small description identifying the customers needs

• Act as the liaison between the customer and the boutique team: knowing and keeping record of daily customer appointments, daily boutique roster, etc.

• Coordinate traffic flow during high volume times: in charge of queue management system

• Clearly, confidently and articulately communicate with clients on a daily basis

• Foster the development of clients emotional connection to CHANEL

• Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service

• Remain up-to-date on all CHANEL collections

Qualifications:

• Minimum Bachelor's Degree

• Minimum 2 years of retail experience in customer service

• Strong interpersonal and communication skills

• Team player

• Well-groomed, with a pleasant and dynamic personality

• Excellent customer service and client centric mindset

• Ability to manage multiple tasks in a fast-paced environment

• Fluent English and Thai, Mandarin is a plus

• Able to withstand retail working hours and work on weekends and public holidays