In-destination Sales Host

1-3 years
2 months ago
Job Description

In-destination Host

  • Do you love the thrill of winning new business while offering first-class customer service
  • Are you ready to be the face and voice of Discova to our clients and our partners
  • Are you passionate about responsible travel and want to make a difference through your work

Then we want to hear from you!

About the Opportunity:

Discova is looking for an In-destination Host to join the team in Phuket, Thailand. As a member of Discova, you will be a part of a passionate sales team of ID Hosts who are committed to consistently delivering an excellent customer experience and take pride in being the face of Discova.

We are looking for someone who is self-driven and strong in sales skills to introduce company products to potential customers and close sales. The ID Hosts responsibilities include researching competing products, identifying opportunities to increase sales, and assisting in developing and executing sales plans. You should also be able to answer customers questions regarding product pricing, availability, features, and benefits.

This position Remuneration includes a base salary (Thailand minimum wage) plus commission based on sales performance. The Commission is composed of 80% On target earnings (OTE). Transport and phone allowance included.

Key Responsibilities:

  • Represent Discova and welcome guests within 24h of arrival, occasionally including at the airport
  • Resolve customer service issues to customer's satisfaction with appropriate corrective and preventive measures
  • Establish and maintain relationships with local hoteliers, excursion agents and travel companies
  • Service all customer enquiries professionally and efficiently within expected business turnaround time
  • Offer every customer tours and other activities with preferred suppliers or Discova branded products
  • When required, IDS Host to manage and operate the Tour Desks
  • Ensuring welcome packs, company branding, and other collateral is in line with one best way and presentable to our customers
  • Post and advertise Discova Local packages via social media.
  • Prepare and execute monthly sales plan.
  • Assist in training and support of new IDS Hosts.
  • Ensure you maintain up to date with product knowledge and understand Discova offerings alongside other upskilling training.
  • Various reporting duties to other people within the business.

A full job description, including further key responsibilities, will be shared with interested applicants.

The Essentials:

  • Bachelor degree or a degree in tourism and hospitality is preferred.
  • Minimum 1 year experience in a sales team in the tourism industry.
  • Fluent in both written and spoken English is required and other European languages would be an advantage

The Skills and Attributes:

  • Outstanding results-oriented sales skills with a strong customer care focus.
  • Excellent organizational skills with the ability to be flexible
  • Excellent communicator to a diverse range of people and across cultures (customers, suppliers, team members, leaders).
  • High attention to detail
  • Solution focused and able to demonstrate excellent problem-solving skills
  • Able to work independently and within a team assisting team members to help everyone achieve results.
  • Willing to travel on business when required.
  • Proficient with Microsoft Office applications and Discova's systems would be an advantage.

About Us:

The Discova brand is the newest addition to the Flight Centre Travel Group. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering inspiring and innovative travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry. Get in touch now and Discova a world of possibilities!

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