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Inside Sales Coordinator

Guardian Glass

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3-5 Years
a month ago
38 Viewed
0 Applied

Job Description

Your Job

If you are passionate about delivering exceptional service and love tackling challenges in a fast-paced setting, we want you on our team! This role is pivotal in enhancing customer experience, providing administrative support, and ensuring seamless engagement with our clients. The ideal candidate will embody our vision of delivering world-class customer service while driving a sense of urgency and fulfillment.

Our Team

You will be reporting to the Inside Sales Manager - Domestic under the customer experience department (Supply Chain).

What You Will Do

Enhancing Customer Experience:

  • Serve as primary liaison, capably handling inquiries through various channels in adherence to guidelines.
  • Ensure seamless and timely order processing to deliver exceptional customer satisfaction.
  • Collaborate with the supply chain to align operations with company strategies.
  • Infuse each interaction with proficiency and consistently meet performance targets.
  • Manage commercial claims effectively to close CAPs within agreed timelines with appropriate solutions.

Strategic Customer Advocacy

  • Advocate for customers, ensuring win-win activities align with company targets.
  • Proactively gather comprehensive customer insights to enrich Sales and Marketing strategies, empowering us to effectively address evolving market needs.
  • Manage MTO inventory effectively based on customer requirements to minimize aged stock.

Project And Administrative Support

  • Lead process improvement initiatives to enhance operational procedures and boost efficiency.
  • Provide essential ad-hoc administrative assistance when needed.

Apply PBM values and principles consistently, seeking self-actualization and continuous improvement.

Who You Are (Basic Qualifications)

  • Bachelor's degree in Business Administration or related field.
  • At least 3-5 years of experience in related functions such as Sales Coordinator, Customer Service Support, Order processing will be an advantage.
  • Proficiency in Thai and English.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Proficiency in ERP/CRM software (Salesforce) and Microsoft Office Suite is a plus.
  • Ability to prioritize tasks in a fast-paced environment.
  • Ability to work both independently and collaboratively.
  • Commitment to upholding ethical standards and promoting a positive work culture.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

Guardian Glass

As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value-added and fabricated glass products and solutions. We produce high-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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Last Updated: 19-06-2024 11:53:50 AM
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