IT - FIELD SERVICE ENGINEER 1

IT - FIELD SERVICE ENGINEER 1

Micron
Singapore Thailand
1-2 years
Not Specified

Job Description


Job Description :
Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community. We are seeking for:
A Field Service (FS)Engineer who is responsible for the sustaining of the service operation by efficiently process outstanding requests and restore services to their operating state. For effective execution, a FS Engineer must constantly improve on the knowledge related to computer systems, including hardware, software and network. In addition, the engineer needs to be familiar with IT Collaboration tools and User Experience technology, as well as Corporate and Site policies or procedures while delivering highly satisfactory customer service. A Normal day of work would mean:
  • Scheduling adequate shift staffing and ensure continuity by having effective pass down between shifts.
  • Accounting for all system recovery in response to system monitoring, site walk or incident calls.
  • Strict compliance to established documents, guide books or runbooks, and follow through with subject specialists on the document revision to maintain relevance.
  • Guiding the team in technical related activities, such as preparation, setup, testing and continuous improvement.
  • Demonstrating the ability to prioritize and divide the tasks, utilizing the individual talent to minimize complexity.
  • Inspiring the team by keeping a high level of customer service and computer literacy to a wide range of customers.
  • Willing to listen and maintain open communication to understand any request or feedback while following satisfaction survey upon delivery.
  • Participates in activities or seek opportunities to improve own knowledge and skills.
  • Sharing knowledge gained and mentoring to external members from different shifts as well.
  • Always on the lookout for process improvement, promoting teamwork within and outside of team to drive multiple wins.
  • Being the master in housekeeping, ensuring safety in workplace and inventory control.
This job is for you if:
  • Bachelor’s Degree in Engineering or other related technical fields or equivalent experience.
  • 1-2 years demonstrated ability in a similar capacity; supporting Helpdesk/Field services in a related environment. A good understanding of the Micron manufacturing environment is a definite advantage
  • Proven track record to make sound decisions and ability to work independently or as a team in handling multiple tasks.
  • Self-motivated and able to empower others towards achieving the department set goals.
  • Willing to share knowledge and a good communicator in training peers and customers.
  • Knowledge in software development will be an added advantage.

What's more We also provide Equal Opportunity!
At Micron, we are passionate about crafting an inclusive community where we do not discriminate, providing equal avenue for our employees to excel. Benefits:
Vacation and healthcare leave, Workplace wellness programs, Micron Health Clinic & gym, Free shuttles services and Casual Dress Attire.
Location: One North Coast Drive

About Micron

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