Lead Product Operations Manager, Thailand

Lead Product Operations Manager, Thailand

GrabTaxi Pte Ltd
5-8 years
Not Specified

Job Description


Job Description :
Get to Know The Role:
Customer Obsession:

  • We are in a fast-growing and rapidly evolving competitive landscape. To become the preferred choice for customers, it is critical for us to build products that solve real problems and have a real customer value proposition

  • You will champion the customers in Indonesia by understanding trends and patterns to synthe learnings and surface insights with key internal stakeholders.

Holistic View:

  • We operate across several verticals in multiple geographies. It is imperative to prioritize and be prudent with our time, resources and capital.

  • You will be a key thought partner for the country and vertical heads to ensure the product is delivering on the in-market customer and business outcomes.

Structured Scalable Process:

  • We have a highly complex architecture. It is crucial to project manage many workstreams and link different stakeholders in a structured and organized manner.

  • You will build a scalable product rollout process that ensures operational readiness to achieve business goals and velocity needs.

Day-to-Day Activities:
Execute Rollouts:

  • Develop the country product rollout calendar as a list of priority features by country based on the overall roadmap.

  • Project manage successful and timely implementation of end-to-end country product rollout plans.

  • Provide training support and product configuration guidance.

Generate Insight:

  • Surface and advocate key insights from the business to inform quarterly product prioritisation.

Build Consensus:

  • Ensure alignment across local business stakeholders and regional tech families on key objectives for key product initiatives.

  • Serve as a primary point of contact for product-related questions for country rollouts.

  • Lead a community of strategic leaders to encourage meaningful customer-centric business impact.

Qualifications/Certifications/Experience:

  • 5+ years experience in a strategy/operations/customer-facing/product management role

  • Experience at a tech software company

  • Minimum Bachelor's Degree in computer science, software engineering, business, finance, economics or related fields

  • Excellent communication and stakeholder management skills

  • Strong analytical, data-driven, organizational, and creative problem solving skills

  • Strong business acumen, customer focused, team and results-oriented

  • An owner's mindset - you don't shy away from the hard stuff. A healthy blend of strategic thinking capabilities with an innate 'dream big, start small' mindset and a keen eye for detail.

  • Highly comfortable and adaptable in a semi-structured environment and organisation that changes frequently

  • Excellent communication and presentation skills with an ability to quickly command trust and respect from executives and partners.

  • Passionate about the social mission and making a positive impact in emerging markets
Job Source : grab.careers

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