Live Chat ,Team Lead

Live Chat ,Team Lead

GrabTaxi Pte Ltd
Thailand
Not Specified
Not Specified

Job Description


Job Description :
Get to know the Role:
  • Guide our drivers and passengers in using our products
  • Manage service inquiries and disputes arising from our drivers and passengers
  • Provide excellent customer service to our customer base
  • Maintain good relationships and community building efforts with drivers and passengers

The day-to-day activities:
  • Monitor various company communication channels including call center, social media, web inquiries, etc. and respond appropriately in a timely manner
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

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