Candidate is required to manage the APAC (Thailand) market and queue.
Answer inbound calls and emails to assist prospective customers.
Provide administrative support to both customers and internal Zebra Sales team
Handle inbound sales related calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Zebra products and solutions.
Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken.
Work on tactical campaigns for Zebra E.g. Event tele-boosting, confirmation and follow-up, Data verification projects, List building projects.
Obtain a basic level of understanding of the whole Zebra product portfolio and solutions and learn about latest Zebra product releases to be able to answer and support all type of inquiries.
Make cold calls to contact businesses by telephone to obtain information at company and contact level to facilitate sales for goods or services
Communicate with potential customers over the phone - describe products or services, to persuade customers to purchase a product or service
Defines requirements for and may design complex new tools to aid in the analysis and solving of complex problems.
Initiates cross-company collaboration and develops positive relationships with other engineering disciplines.
Exercises judgment (within broadly defined policies and practices) in selecting methods, techniques and evaluation criteria for obtaining results.
May coordinate the activities of other junior engineers.
Interacts with product management to present feature deliverable roadmap on a given platform
Networks with key contacts outside own area of expertise. Interacts with management and senior customer personnel on matters requiring coordination across organizational lines. Represent the organization as the principal customer contact and often performs project leadership
Tasked handle and solve escalation within country designated (Thailand).
Coach and explain to Thailand team escalation workflow of Marketing Contact Centre
Perform translation upon request
Perform translation verification by channel team
Tasked to be the bridge between the Marketing Contact Centre with the Thailand team
Work with Sales Leaders to close pending leads
Collaborate with Country team (Thailand) during campaign or partner creation
Lead and Customer Management skills
Customer Centric – driving customer’s satisfaction as our no. 1 Priority
Creating trust through actions and words
Creatively resolving conflicts and solving issues and escalation
Results driven & Action oriented
Ability to work in a team and indepently
Understanding of excellent customer service
Problem solving and negotiation skills,
Analytical and strategic thinking towards problem solving
Acquiring the Necessary Expertise for PRM
Strong communication skills
CRM (SFDC) knowledge (Preferred)
Basic MS office
Multilingual – Preferred/ added advantage (English and Thai)
Degree or Disciplined in Business Administration or Marketing
2 years or more experience within the Call Center Environmen
Zebra empowers those on the front line in retail, healthcare, transportation and logistics, manufacturing and other industries to achieve a performance edge—an edge that translates to delighted customers, good patient outcomes and superior business results.
As the pioneer at the edge of the enterprise, our products, software, services, analytics and solutions are used to intelligently connect your people, assets and data. With decades of industry experience, we design with frontline users and workplaces in mind, giving you the best-action guidance needed to optimise in-motion operations and make business-critical decisions.
With over 10,000 partners across 100 countries, we are committed to delivering industry-tailored solutions that help our customers capture their edge.
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