Multilingual 1st Tier (Level1) Hospitality Customer Support with Finnish, and English (Swedish language advantageous)

Multilingual 1st Tier (Level1) Hospitality Customer Support with Finnish, and English (Swedish language advantageous)

Oracle Corporation Asia Pacific Division
Singapore Thailand
2 - 3 Years
Not Specified

Job Description


Job Description :
Preferred Qualifications
As a member ofthe Support organization, you will resolve post-sales customer inquiries viaphone and electronic means. Your focus is to provide first level customersupport service for Hotel customers, including product configuration issues,triage and confirming contracts.
In this role,you will provide guidance and real time resolution on a wide range of technicaland non-technical Hotel customer issues including, but not limited to: PropertyManagement product compatibility and configuration, license reconciliation,support entitlements and validation, invoice and shipping inquiries, electronicsupport troubleshooting and productavailability.
Handle openservice requests that are dispatched, implement fixes, and document the casefor escalation), analyze the hardware or software problem and write case notesin the tracking system.
Support may bedelivered via electronic channels (web, e-mail, etc.) or phone. Position maywork in a call center environment as needed.
Also, you willbe the point of contact for new customers, introducing and educating them onOracle MICROS Hotel Systems as a whole.You will also have theopportunity to gain knowledge of specific product areas within our coretechnologies and/or applications.
Prior workingknowledge of Oracle MICROS Hotel Property Management Systems, or the desire toquickly learn about Oracle-Micros Hotel products is preferred.Inaddition, you will need to understand the use of operating systems, hardwareenvironments, software, networking, Oracle Micros products and how they allinterrelate in a Hotel customer environment.
An idealcandidate will demonstrate excellent communication skills, be an effective teamplayer, and will demonstrate commitment to ensuring customer success.Associates degree or equivalent combination of education and experience. Experiencewith Oracle Micros systems or a Property Management Hotel system is preferred.
*Availablefor varied hours/shifts in 24-hour /365 days year setting.
Language Skills: Finnish, English – (Swedish language advantageous)
As a member ofthe Support organization, your focus is to deliver post-sales support andsolutions to the Oracle customer base while serving as an advocate for customerneeds. This involves resolving post-sales non-technical customer inquiries viaphone and electronic means, as well as, technical questions regarding the useof and troubleshooting for our Electronic Support Services. A primary point ofcontact for customers, you are responsible for facilitating customerrelationships with Support and providing advice and assistance to internalOracle employees on diverse customer situations and escalated issues.
In this role,you will provide guidance and real time resolution on a wide range of technicaland non-technical customer issues including, but not limited to: product compatibilityand configuration, license reconciliation, support entitlements and validation,invoice and shipping inquiries, electronic support troubleshooting and productavailability. Also, you will be the point of contact for new customers,introducing and educating them on Oracle as a whole. You will also have theopportunity to gain knowledge of specific product areas within our coretechnologies and/or applications.
Prior workingknowledge of or the desire to quickly learn about Oracle Financials, OracleService, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase,MSOffice tools and our Electronic Support Service Offerings. In addition, youwill need to understand the use of operating systems, hardware environments,software, networking, Oracle products and how they all interrelate in acustomer environment. Bachelors degree, an ideal candidate will demonstrateexcellent communication skills, demonstrate prior abilities to be an effectiveteam player, and will demonstrate commitment to ensuring customer success.As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is down which relies on analytical and technical skills.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Key technical contact for clients and staff which includes training and coaching. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is of moderate difficulty and needing some judgment. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Bachelors degree. 2 - 3 years of related experience.
As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level three support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues. Calls are generally more complex application problems or requests to resolve problems if the system is down which relies on analytical and technical skills.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Key technical contact for clients and staff which includes training and coaching. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is of moderate difficulty and needing some judgment. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Prior working knowledge of or the desire to quickly learn about Oracle products. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. An ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success. Bachelors degree. 2 - 3 years of related experience.
As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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