Officer, Local Settlement

Officer, Local Settlement

Standard Chartered
1-4 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Lead and manage the operation of the unit.

  • Manage and control the function of Local Settlement team

  • Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with Group Operation Risk Policy

  • Implement IT / IS development and enhancement to meet requirement of securities operations and provide reports to management and Group Network Management / Performance Management / Planning

  • Liaise with SeCCuRe IS to ensure that enhancements are to specification, and are tested before implementation.

  • To act as BCP coordinator and handle other related projects/tasks when required

  • Monitor and control the operation within the unit to ensure that the Bank is not place at risk when in handling transaction and that highest standard of processing is maintained

  • Provide information for risk management report i.e. KCS, KRI , etc and also review other Securities reports for purpose of monitoring and controlling

  • Assist other team members when required

  • Supervise and resolve all enquiries and problems to customers, relationship manager and subordinate.

  • Supervise and manage Local Settlement team to execute all activities promptly by the relevant deadlines and respond to client&rsquos instructions and enquiries relating to Local Settlement process.

  • Assist other team managers when required.

Day-to-day activities:-

  • Control and monitor securities trade, cash, accrual transactions

  • Control and Monitor day-to-day account activities

  • Laisse with clients and fund managers for queries on transactions

  • Check all designated areas of operations with vigilance and care to ensure clients receive the highest standard of quality services at all times

  • Provide backup function within a team to ensure smooth operations

  • Assist immediate superiors as and when required

Interface with Customer / Relationship Managers / Business Unit

  • Primary point of contact with customer for professional advice, enquires, communicating and resolving clients issues.

  • Ensure the highest levels of customer service and proactively seek improvement as per customers need and requirements.

  • Responsible for meeting or exceeding customers &lsquoexpectation.

  • Cascade this relationship downward to all levels and accounts team.

  • Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.

Service Standard

  • To review and manage turnaround time of transactions to ensure that the service level meet the target standard.

Service Quality

  • business short and long term requirements

  • Responsible for meeting the requirements and appropriate enhancement of the Quality Management System in line with &ldquoOutserve&rdquo initiative in Securities Services.

  • To build up service excellence, customers focus mindset and quality culture in the department.

  • Manage quality of Fund Services activities to achieve the highest levels of efficiency and cost effectiveness

  • To maintain and compliance of the quality system of Support / Quality.

Productivity Management

  • Manage job and work assignment, work schedule and man-power resources to achieve improvement of productivity.

  • Build morale and motivate subordinate staff to build up optimum team spirit and productivity.

  • Identify system and process improvement of productivity.


  • Ensure continuous development of the team of professionals to manage and sustain long term viability of Settlement and System Support operations

Business direction and market practice

  • Pay attention to changing market condition and practice, give suggestion to Business units for marketing and business strategy review.

Complexity/ Judgment

  • Mature and broad powers of judgement required to determine the most appropriate course of action to be adopted to protect the Bank&rsquos interest but also to satisfy customers&rsquo requirement.

  • Ability to analyse complex issues and cross countries communications

Freedom of Decision Making

  • Wide powers of decision making are required relative to transaction and business issues.

  • Freedom within approved guideline for authorising and releasing transaction within approved limits.

  • Approves measures required to implement established operating policy and makes recommendations when necessary to Head, Securities Services

  • Operates with established guideline and policies.

  • Actions are constrained by:

    • statutory requirements ,eq Banking Acts

    • Regulatory Bodies,eg Stock Exchange , Depository

    • Group Custody Policy Guide

    • Departmental Operating Instructions

Key relationships

  • Related units in Securities Services Operations i.e. Asset Servicing, FX and Payments, Ops Support, Fund Services, Change Management, etc

  • Operational Risks Team

  • Client Services, Business Account Managers, Sales

  • Human Resources

  • Local IT and Business Transformation Team

  • Other related stakeholders within the bank as deemed appropriate



  • Brokers, custodian banks

  • Global Business Services Chennai

  • Other related external stakeholders as deemed appropriate

Other Responsibilities

  • Embed Here for good and Group&rsquos brand and values in Thailand Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure

Our Ideal Candidate

  • In dept Securities product, operational and general banking operations and through knowledge of operations and rules of local Securities industry.

  • In dept knowledge of risk management and sound knowledge of legal and credit control

  • Tertiary education with minimum of 1 year of banking experience including 1 year in Securities/Cash/FX related industry

  • Proven supervisory and interpersonal skills

  • Ability to keep up and handle continuous changing market conditions and operating procedures/environments

  • Wide range of contacts among counterparty banks

  • Understanding of the workings in a computer related work environment

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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