Operations Coordinator

0-2 years
a month ago
Job Description

About Us

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story and we'd love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can't wait for you to join us.

About The Role

Reporting to the Operations Supervisor, the Operations Coordinator serves the needs of G Adventures customers internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with CEOs, Suppliers, and travellers and provide support for the Operations Supervisors and Regional Operations Manager to ensure accuracy of product and flow of operations.

What you'll be doing:

  • Assist with validations in coordination with the finance and reservations teams. This includes on-tour and post-tour changes where modifications to the system are needed so that invoices match the system when received.
  • Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, information-gathering and logistics related to travellers before arrival).
  • Support product review and new product development.
  • Handle/resolve on-tour issues and support the Customer Solutions team for post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
  • Monitoring of incident reports as they come in, communicating with the Reservation and Tour Staff Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
  • Coordinate with the Assistant Regional Operations Manager/Regional Operations Manager regarding logistical tour changes, and keep the CEO's and providers informed.
  • Monitor shared email accounts as requested.
  • Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.
  • To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.
  • Building working relationships both internally (e.g. with product, operations, tour leaders based in Bangkok and globally), and externally (with suppliers, customers).
  • Other duties as assigned.

Desired Skills/Experience

Must Have:

  • Computer skills (e.g. Google suite, Excel etc)
  • Highly proficient in English both written and spoken
  • Excellent Customer Service and Listening Skills
  • Problem Solving/Complaint Resolution
  • Decision Making Skills

Nice to Have:

  • Experience in the travel industry
  • Familiarity with Regional Geography
  • Knowledge of G Adventures product in the region

Desired Characteristics

Must Have:

  • Team Player, Flexible, Co-operative Approach
  • Self Motivated and Goal orientated
  • Excellent Attention to Detail, Well Organized
  • Positive and Innovative Attitude
  • Good time management skills

What do we offer you

  • Competitive salary commensurate with the role
  • Competitive benefits package
  • Birthday day off
  • Vacation time for you to recharge
  • Enhanced Parental Leave
  • Learning and growth opportunities

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

JOB TYPE

Industry

Other

Function

Skills

Complaint Resolution
G Adventures product
Regional Geography