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Order to Cash Operations Analyst

Accenture
Singapore
Thailand
2-4 years
a month ago 1 Applied
Job Description

Overall Summary

Execute processes related to Order to Cash with a focus on efficiency, first-time quality, and overall continuous process improvement.

Role Responsibilities

. Support to maintain and improve service performance metrics reports, as required
. Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
. Provide quality, cost effective service while looking at ways to contribute to process improvement
. May provide ad-hoc analyses and summaries of information as requested
Billings/Collections Role
. Responsible for activities assigned by the Team Lead
. Process A/R billings, adjustments, and write offs
. Provides required business unit reporting and other required information, when needed
. Track and reconcile daily/monthly AR balance
. Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
. Investigating into situations where invoices and customer information requirements may contradict.
. Generate repayments for erroneous customer payments or overpayments
. Monitor mailbox and distribute emails to correct party
Cash Applications Role
. Responsibility for activities assigned by the Cash Apps Supervisor
. Accurately post checks from medium to complex transactions by researching and resolving problems within designated guidelines by speaking directly with customers on the phone, or composing and sending letters, or researching through multiple database resources as necessary.
. Process collection checks, EFT/wire transfers
. Process bank adjustments.
Credit Management Role
. Analyzes paying habits of customers who are delinquent in payment of bills for simple to medium transactions and recommends action to resolve credit problems.
. Reviews files to select delinquent accounts for collection efforts.
. Evaluates customer records and recommends that account be closed, credit limit reduced or extended, or collection attempted, based on DSO, earnings and savings data, payment history, and purchase activity of customer.

Skills & Qualifications
. Graduate of Accounting, Finance or any Business-related course
. Written and spoken ability to communicate in English
. At least 2 years work experience in particular AR
. Collections background is required
. Experience in Accounting EPRs (Oracle, SAP) is required
. Microsoft Office skills
. Must be a good team player
. Responsibility and accuracy in the completion of received tasks
. Ability to solve urgent matters and work under pressure
. Flexibility, especially in the period of month/quarter/year-end closing
. Reliable, proactive approach to entrusted tasks
. Client industry experience a plus

Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

JOB TYPE

Permanent Job

Industry

IT / Computers - Software

Function

Finance

Skills

AR
Microsoft Office
Accounting
Collections
EPRs
About

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services &#8364&#x3B;" all powered by the world&#8364&#x3B;&#8482&#x3B;s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

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