Partner Assistance Specialist (French Speaker) - Contractor role

Partner Assistance Specialist (French Speaker) - Contractor role

Oracle Corporation Asia Pacific Division
Singapore Thailand
1 - 4 Years
Not Specified

Job Description


Job Description :
Preferred Qualifications
Partner Assistance Specialist, Alliances %26amp; Channels department
1 year contract with chances of being renewed
Work schedule: 10:00 AM †7:00 PMThe primary role of the Partner Assistance Specialist is to assist Oracle Partners in accelerating the Oracle Cloud Growth within the Oracle Partner program, by helping them move faster to the next stage of their Partner lifecycle with Oracle.
RESPONSIBILITIES:
Identify partner facing breakdowns in the internal processes related to the Oracle Partner Network; afterwards, recommend corrective actions and help partners move faster to the next stage in their lifecycle within the Oracle Partner NetworkBe there when Oracle partners need the 1:1 interaction, for a complete partner experience (digital and human)
Help partners upgrade to the New Oracle Partner Program OPN 2020 by replying to their questions fast and efficient
Handle inbound queries from existing Oracle partners via a single global generic account, in a 24/5 Follow The Sun model and with a 4h SLA
Understand the Partner desired outcome and perform basic troubleshooting (as defined by internal regulations)
Provide solution for the Partner simple inquiry and close or gather more details, engage appropriate team to resolve (if needed) and escalate to direct manager if inquiry resolution takes more than 48 hrs.
Provide time to resolution to Partner for each inquiry, if available and assist partner until full resolution and close
Ensure a Partner satisfaction survey %26gt; 90%for each solved inquiry, through Process %26amp; Troubleshooting knowledge, by taking full ownership, courtesy, customer orientation and needed language skills
OTHER RESPONSIBILITIES:
Proactively handle multiple tasks, ensuring high service level of service to the Oracle partners
Continuously undertake training to ensure understanding of the Oracle Partner Program and related processes
Take responsibility for personal career development within the company
Timely respond to other activities requested by the management team, early or late working shifts might be required
QUALIFICATIONS:
* Advanced level of English and 2nd language is essential
* Multitasking
* Team player
* Good communication skills
* Customer focus
* Adapting to change
* Time management
* Good planning and organizational skills
* Bachelors Degree or final year of study
* Customer Service experience-
As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Detailed Description and Job Requirements
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As part of Oracle%27s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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