Payments and Fintech Project Manager (Based in Bangkok | Relocation provided)

4-8 years
2 months ago
Job Description

Get to Know our Team:

Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver to this success has been the team of Agoda Finance. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities. Not only do we have the unique role of balancing risk management with continued innovation and growth, we also serve as a means of empowerment for both our team members and those within the company. Specifically within the Payments team, we are in a unique position of servicing counterparties in every continent and therefore providing people with the ability to learn from and experience the most up to date payment themes from around the globe.


This role is responsible for ideating and managing global payment operations excellence projects in the Payments Function in Finance. This includes (i) process optimization, (ii) operations team's performance improvement, (iii) occasional BI support, (iv) sizing and leading key projects with multiple stakeholders including Product, Tech, Customer Services, Account Management teams and internal finance stakeholders.

Your responsibilities include the following:

  • Own from end-to-end projects, or a collection of projects / areas of business, in Payments (global coverage)
  • Initiate, plan, and drive projects aiming at improving: operational efficiency, service levels, quality, productivity, cost efficiency, and partner experience.
  • Ensure Payment Operations readiness to support Agoda's new business initiatives by working with other teams in Finance as well as different functions within Agoda (Product, Marketing, Strategic Partnership, Partner Services, CEG, Legal, etc.)
  • Identify problems and opportunities, based on data and by working with others, to improve critical operational metrics and propose project ideas/solutions
  • Design project plan and work with stakeholders to gain buy-in and commitment
  • Work closely with stakeholders including Product Management, Technology and other Project Management teams to design appropriate solutions, configure systems and processes, support testing, rollout, analyze results.
  • Ensure constant communication and calibration between project teams and other stakeholders at regular intervals
  • Support advocacy and communication for Payment Operations function across internal and external stakeholders to ensure broad understanding of the project rationale, progress, and impact
  • Drive, implement, and manage change in the organization
  • Ensure timely progress and achievement of project milestones and goals by coordinating different workstreams, identifying risks, troubleshooting, and proposing mitigation plans. Act at all times as the ultimate owner of the project
  • Analyze project outcome & impact, collect feedback, and drive continuous improvement
  • Work collaboratively with others, contribute as thought partners, and support others projects, enabling others success
  • Help inform team's long-term vision, strategy, and short-term goals to drive maximize impact. Be accountable for outcomes.
  • Build talent and capability in the team as needed. Support fellow team members development through coaching and feedback
  • This is a hands-on role where youoftenhave to conduct many of yourown data analyses (primarily SQL,Metabase, & Tableau)and manage existing projects while staying close to the operations teams to ideate and size new projects.

What you'll Need to Succeed:

  • At least 4-8 years of experience in project management, strategy, operations, management consulting, and/or investment banking with extensive stakeholder management experience
  • Proven track record of developing and implementing plans to achieve business goals and objectives with clear and tangible metrics
  • Ability to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders
  • Analytical and comfortable with numbers. Can define the analysis structure, interpret data, and think on your feet
  • Solid experience in project/stakeholder management, process improvement, planning, and performance management
  • Ability to work in a fast-paced, dynamic, multicultural environment
  • Eagerness to pitch new ideas, take initiatives, and look for opportunities for improvements
  • Comfortable working with uncertainty and experimentation in a high-velocity environment
  • Ability to work on technical projects with Product Management Team
  • Attention to detail and ability to ask the right questions to ensure speed and accuracy
  • Skills in SQL/Tableau

It's Great if you have:

  • Payments experience, with understanding of bank transfers, virtual credit cards

What we offer:

  • Competitive compensation package
  • Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
  • Dynamic multinational working environment with colleagues of diverse educational and professional background
  • Continuous learning and development opportunities through corporate learning programs
  • Modern office space and convenient location at the heart of Bangkok metropolitan
  • This role can serve as a successful transition point to other Payments Project Management roles on the pay-in side and people management responsibilities.
  • This role would be based out of Bangkok, Thailand(relocation support for successful overseas candidates)




Job Source: or just Agoda is a Singaporean online travel agency for hotels, vacation rentals, flights, and airport transfer. It is owned by Agoda Company Pte. Ltd., headquartered in Singapore, and it is currently a subsidiary of Booking Holdings.Agoda&#8217&#x3B;s bookings are made via its website and mobile app which are available in 38 languages. As of June 2021, Agoda lists 2.5 million properties worldwide, including private holiday home rentals.Agoda also offers iOS and Android apps for hotel and property owners.