Personal Assistant to General Manager

Personal Assistant to General Manager

Marriott International
4-7 years
Not Specified

Job Description

Job Description :

Posting Date May 27, 2022 Job Number 22088055 Job Category Rooms & Guest Services Operations Location Le Mridien Saigon, 3C Ton Duc Thang Street, Ho Chi Minh City, Hi Chi Minh, Viet Nam VIEW ON MAP Brand Le Mridien Schedule Full-Time Relocation N Position Type Management Located Remotely N At Le Mridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We're looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Mridien. JOB SUMMARY Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience . High school diploma or GED 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR . 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Providing for and Managing the Guest Experience . Provides excellent customer service by being readily available/approachable for all guests. . Extends professionalism and courtesy to guests at all times. . Assists employees in understanding guests ever-changing needs and expectations, and exceeds them. . Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture. . Responds timely to customer service department request. Supporting Safety Standards and Work Procedures . Implements property emergency plan. . Provides a safe working environment in compliance with OSHA/MSDS. . Implements and sustains property accident prevention programs. . Ensures a viable key control program is in place. . Follows property specific second effort and recovery plan. Managing Property Operations and Department Budgets . Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement. . Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. . Ensures barriers to achieving goals are being discussed and resolved by the team. . Extends professionalism and courtesy to employees at all times. . Ensures that the team has the capabilities to meet expectations. . Ensures that goals are being translated to the team as they relate to guest tracking and productivity. . Leads by example and demonstrates self-confidence, energy and enthusiasm. Conducting Human Resources Activities . Ensures that staffing levels are appropriate to exceed guest expectations. . Promotes both Guarantee of Fair Treatment and Open Door policies. . Maintains current licenses and permits as prescribed by local, state and federal agencies. . Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. . Solicits feedback for continuous improvement. . Ensures training plans are in place and being executed. . Ensures all team members meet or exceed all hospitality requirements. . Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department. . Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service. . Provides support for operations functions as appropriate Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Details

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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