3-5 years
a month ago
Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world's most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

Job Purpose

Physiotherapists assist guest recover with injuries sustained from surgery, illness, ageing or disability. You will guide guests to improve their strength and movement and prevent further problems in future.

Physiotherapists work to diagnose causes of injury and put together a treatment plan, sometimes including exercises, manual therapy, electrotherapy and other devices. You also advise on managing long-term conditions. You must hold and maintain a current physiotherapy license.

Qualifications

  • B.Sc. (Physiotherapy) and/or M.Sc. (Physiotherapy or Sports Medicine)
  • Registered physiotherapist with a Thailand MOH Physiotherapy License (required)
  • First Aid certificate
  • Certificate in bodywork, manual therapy or holistic therapy will be added advantage

Job Duties & Responsibilities

  • Arrive early for scheduled work time, prompt with each appointment and may be required to stay later beyond work schedule if still with guest.
  • As a physiotherapist, you will treat a wide range of people, including children, sportspeople and the elderly. Some guests will need help to recover from injury or surgery, while others will have long-term illnesses. Types of physiotherapy include:
  • musculoskeletal physiotherapy - treating issues such as strains, sprains, back pain and posture problems
  • sports physiotherapy - working to reduce pain and reintroduce range of movement after sports injuries.
  • rehabilitation and pain management - introducing exercises to reduce and manage pain following surgery, injury or illness.
  • Diagnosing, assessing and treating guest's problems.
  • Encouraging exercise and movement.
  • Advising guests and leading a healthy lifestyle.
  • Keeping reports of each guest and their progress.
  • Liaising with other healthcare professionals to encourage a holistic approach to treatment.
  • Staying up to date with developments in treatments.
  • Being caring, compassionate, and patient.
  • Organize and lead group exercise sessions.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute towards a quality work environment.
  • Maintain treatment rooms in a neat professional manner, including product inventory and linens, replacing massage linens on tables to keep the room ready for the next guest.
  • Regularly attend, participate in and support training and staff meetings for the department and hotel.
  • Assist in all areas of Urban Wellness Centre operation as requested by management.
  • Raise awareness as regards the health and wellness benefits to guests.
  • Create excellent experiences for members and guests through friendly, approachable and helpful attitude.
  • Generate new guests through the promotion of member/guest referrals.
  • Complete notes; record and maintain accurate documentation and properly file guests files after each visit.
  • Present a professional, well-groomed appearance.
  • Listening intentionally and objectively to guests, etc. and considering ideas/ suggestions from others.
  • Confronting problems and issues objectively to find mutually acceptable and practical business solutions.
  • Anticipate and address guests service needs and thank guests with genuine appreciation after each service.
  • Strive to build and maintain loyal customers and ongoing guests by encouraging guests to book for continuing and future appointments.

Code of Ethics

  • Deliver services responsibly, for positive outcomes and within scope of professional competence.
  • Contribute to the operation safe, clean, healthy facilities by adhering to hygiene and sanitation protocols.
  • Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with guests and/or colleagues. Respect, value and develop colleagues through sharing knowledge.
  • Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
  • Acknowledge the confidential nature of the professional relationship with guests and respect each guest's right to privacy within the constraints of the law.
  • Do not engage in any relationships with guests outside the business for social, business or other purposes.
  • Conduct only professional relationship with guests.
  • Project a professional image and uphold the highest standards of professionalism.
  • Accept responsibility to do no harm to the physical, mental and emotional well-being of self, guests and colleagues.
  • Conduct all business and professional activities within their scope of practice and all applicable legal and regulatory requirements.
  • Operate fully within the law-legal and local, national and international regulatory and licensing frameworks.
  • Be guided by honesty and integrity in client, professional, employee and other relationships. Adhere to house policies for the acceptance and distribution of gratuities, if allowed. Under no circumstances accept money for inappropriate or illegal services.
  • Determine, record and react on highest service standard requirements and guest expectations with a professional manner.
  • Communicate positively and effectively any issues that impact the guest, the working environment and the team.
  • Remain mindful and supportive of the community in which we operate and respect all who are connected. Minimize impact on the environment in every possible way.
  • Take corrective action to rectify, communicate internally and record guest complaints in a timely and appropriate fashion.

Policy & Procedure

To have a complete understanding of and adhere to the company's policy and procedures To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all times To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas

Personnel Requirements

  • Able to communicate fluently in spoken & written English
  • Minimum 3yrs experience as registered therapist
  • Interests in sports, fitness, exercise and healthy living
  • Ability to work in flexible hours including weekends and public holiday
  • Able to work under pressure with good communication skills, social skills and an open minded approach

Career Opportunity

Asisstant Spa Manager / Spa Manager

Note: This job description can be modified, as business demands require without prior notice.

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